Customer Service Associate for a Computer Accessories Company

1 day ago

Makati City, National Capital Region, Philippines ltvplus Full time ₱250,000 - ₱500,000 per year


MRF: 114581

Is This YOU? Then We Want to Meet You
We're seeking a Part-Time Customer Service Associate (Non-Voice) to support one of our eCommerce clients — a leading brand known for designing and building high-quality computer accessories trusted by tech enthusiasts worldwide.

Requirements
  • At least 1 year of customer service experience
  • Proficient in Shopify – for order management
  • Proficient in Zendesk – for ticket management and customer communication
  • Skilled in handling pre-sales and post-sales inquiries, including: Shipping delays, Product defects, Refunds and cancellations
  • Strong problem-solving, communication, and multitasking abilities
  • Detail-oriented and adaptable to a fast-paced environment
  • Able to collaborate with international teams to deliver seamless customer support
  • Familiar with mechanical keyboards, replacement keycaps, and mice

Who We Are:At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To:
  • Customer Support: Manage pre- and post-sales inquiries, resolve issues promptly, and provide accurate information.
  • Ticketing & Order Tracking: Use Zendesk to track and resolve support tickets, and monitor Shopify orders for shipment updates, tracking, and delivery status.
  • Issue Resolution: Address product defects, process returns, replacements, or refunds, and keep customers informed throughout.
  • Data & Compliance: Handle customer data deletion requests, ensuring privacy compliance and data integrity.
  • Product & Shipping Support: Offer product recommendations, assist with customs and shipping issues, and provide local distribution updates.
  • Documentation & Collaboration: Maintain detailed records of customer interactions and work closely with internal teams to ensure swift issue resolution and customer satisfaction.

Tech Checklist – Gotta Have It
  • A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
  • A quiet, cozy workspace to handle calls and chats like a pro.
  • Flexible with work schedule.
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First Days at LTVplus: What to Expect

Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

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