Sales & Service Operations Specialist

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Management and Executive Network, Inc. Full time ₱720,000 - ₱780,000 per year

1. Sales Operation

  • Ensure data entry accuracy while performing sales order processing in CRM.
  • Preparation of sales contract documents.
  • Maintain shared folder to record all sales related documents.
  • Coordinate with logistics on deliveries to ensure delivery deadlines can be met.
  • Coordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check).

2. Marketing Administration

  • Support commercial team on end-to-end execution of marketing event and activities, not restricted to budgeting, activities planning, equipment planning, venue and etc.
  • Manage and control marketing budget utilization and systematically track and record expenses.
  • Drive Lead generating initiatives during events and tradeshows and event, ensure leads are captured for all major events and are followed up timely.
  • Gatekeeper for ZEISS brand in Philippines, ensuring all artwork and materials are according to the brand guidelines and corporate process.
  • Ensure all activities, sponsorships and engagement are according to ZEISS compliance guidelines.
  • KOL FMV administrator to ensure all KOL are paid according to Fair Market Value.
  • Ensure all activities follows the marketing events SOP and compliance guideline close

3. Service Operation

  • Handle incoming customer enquires via service hotline and dispatching jobs to Service Engineers.
  • Daily service order processing in CRM, Mobile X, ensure data entry accuracy.
  • Ensure preventive maintenance order list is well prepared weekly.
  • Ensure service quotations, contracts are well managed.
  • Maintain new installation ibase in system.
  • Maintain NPS survey sending in/out on time.
  • Maintain Utilization monthly report for Service Engineers
  • Coordinate with Service Engineers and other business support function for post installation operation (ibase entry and invoicing).

4. Training

  • Conduct CRM and CPQ training/refresher course to the Sales Team when necessary.
  • Conduct CRM and Mobile X training/refresher course to the Service Engineers when necessary.
  • Keep updated on the new features of CRM.
  • Act as the 1st level key user for CRM and adapt the new features to daily task.

5. Demo and Inventory Management

  • Ensure all local demo loan are updated in system.
  • Ensure all spare part inventory are well tracked and tools inventory are calibrated on time.

6. General administrative task

  • Work with Sales and Service team for tender submission.
  • Work with logistics team to purchase new tools, calibration tools and loan process.
  • Work with quality control, sales, service team to assist recall project for product and spare parts.
  • Work with logistics on return of defective goods or exchange.
  • Work with finance team in write-off process.

Client is an internationally leading technology enterprise operating in the optics and optoelectronics industries.

Looking for a key talent to fill in the role of Sales & Service Operations Specialist with a high customer service mindset.

Role is an individual contributor reporting directly to the Country Head.

Job Type: Full-time

Pay: Php60, Php65,000.00 per month

Work Location: In person

  • Sales Specialist

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Quantity Solutions Inc. Full time ₱400,000 - ₱600,000 per year

    Company DescriptionQuantity Solutions Inc, recognized as Highly Commended in Quantity Surveying Team of the Year 2024 by RICS SouthEast Asia, pioneered full digital estimating technology in the Philippines, completing 700 projects to date. The company is certified for the Anti-Bribery Management System of ISO At QSi, integrity is the core of our business and...

  • sales associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines PRIMESEARCH SERVICE PROVIDER CORPORATION Full time ₱15,000 - ₱30,000 per year

    Customer Engagement:Greet customers, interact with them on the sales floor, and provide excellent service to enhance their shopping experience.- Product Knowledge:Understand product features, benefits, and pricing to answer customer questions, make recommendations, and conduct comparisons.- Sales & Transactions:Assist customers in finding specific items,...

  • Service Desk Specialist

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Directio PHL, Inc. Full time ₱70,000 - ₱80,000 per year

    Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating...

  • Sales Lead Generation Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Go Remote Staff Pty Ltd Full time ₱1,200,000 - ₱2,400,000 per year

    Join Our Growing Team as a Sales Lead Generation Specialist We're looking for a results-driven Sales Lead Generation Specialist to help expand our global client base across Australia, the USA, Canada, the UK, and New Zealand. As part of our dynamic Australian-based Recruitment BPO company, you'll play a key role in generating leads, setting appointments, and...

  • Sales Operations Assistant

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Tech One Global Phils. Full time ₱900,000 - ₱1,200,000 per year

    Why Tech One Global?Tech One Global Philippines is an organization that champions in diversity and believes in the growth of our people and to build an empowered community with empathy and build innovative solutions to achieve remarkable results. Jumpstart a career and drive towards creating an impactful changeWhat's in it for you:You will be right at the...

  • Sales Associate

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Save Plus Labor Service Cooperative Full time ₱204,000 - ₱216,000 per year

    provides excellent customer service in a retail setting by greeting customers, helping them find products, answering questions, processing sales, and maintaining the store environment.Job Type: Full-timePay: Php17, Php18,000.00 per monthBenefits:Health insuranceLife insurancePaid trainingWork Location: In person

  • Diamond Specialist

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines CogentC Business Solutions Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Job SummaryThe Diamond Specialist plays a key role in delivering a luxury client experience within our fine jewelry store. This role demands in-depth expertise in diamond grading and certification, along with exceptional sales and communication abilities. The Diamond Specialist assists clients throughout the diamond selection journey, ensuring each...

  • Service Supervisor

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Tempwell Company Full time ₱900,000 - ₱1,200,000 per year

    The Service Supervisor is responsible for overseeing the after-sales and preventive maintenance operations of the company's HVAC and mechanical systems. This role ensures that service teams are dispatched efficiently, client concerns are resolved promptly, and maintenance programs are delivered on time and ensuring client satisfaction.Duties &...

  • Customer Service

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Luce Full time $30,000 - $60,000 per year

    We're a Singapore-based service platform looking for a Commercial Sales & Customer Support Lead to join our team in Batam, Indonesia As one of Financial Times Singapore's fastest growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.About the CompanyLuce SG is a service platform...

  • Customer Service

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Luce Maintenance Group Pte Ltd Full time ₱48,000 - ₱68,500 per year

    We're a Singapore-based service platform looking for a Commercial Sales & Customer Support Lead to join our team in Muntinlupa City As one of Financial Times Singapore's fastest growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.About the CompanyLuce SG is a service platform providing...