Sales & Service Operations Specialist

5 days ago

Ayala Alabang, National Capital Region, Philippines Management and Executive Network, Inc. Full time ₱720,000 - ₱780,000 per year

1. Sales Operation

  • Ensure data entry accuracy while performing sales order processing in CRM.
  • Preparation of sales contract documents.
  • Maintain shared folder to record all sales related documents.
  • Coordinate with logistics on deliveries to ensure delivery deadlines can be met.
  • Coordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check).

2. Marketing Administration

  • Support commercial team on end-to-end execution of marketing event and activities, not restricted to budgeting, activities planning, equipment planning, venue and etc.
  • Manage and control marketing budget utilization and systematically track and record expenses.
  • Drive Lead generating initiatives during events and tradeshows and event, ensure leads are captured for all major events and are followed up timely.
  • Gatekeeper for ZEISS brand in Philippines, ensuring all artwork and materials are according to the brand guidelines and corporate process.
  • Ensure all activities, sponsorships and engagement are according to ZEISS compliance guidelines.
  • KOL FMV administrator to ensure all KOL are paid according to Fair Market Value.
  • Ensure all activities follows the marketing events SOP and compliance guideline close

3. Service Operation

  • Handle incoming customer enquires via service hotline and dispatching jobs to Service Engineers.
  • Daily service order processing in CRM, Mobile X, ensure data entry accuracy.
  • Ensure preventive maintenance order list is well prepared weekly.
  • Ensure service quotations, contracts are well managed.
  • Maintain new installation ibase in system.
  • Maintain NPS survey sending in/out on time.
  • Maintain Utilization monthly report for Service Engineers
  • Coordinate with Service Engineers and other business support function for post installation operation (ibase entry and invoicing).

4. Training

  • Conduct CRM and CPQ training/refresher course to the Sales Team when necessary.
  • Conduct CRM and Mobile X training/refresher course to the Service Engineers when necessary.
  • Keep updated on the new features of CRM.
  • Act as the 1st level key user for CRM and adapt the new features to daily task.

5. Demo and Inventory Management

  • Ensure all local demo loan are updated in system.
  • Ensure all spare part inventory are well tracked and tools inventory are calibrated on time.

6. General administrative task

  • Work with Sales and Service team for tender submission.
  • Work with logistics team to purchase new tools, calibration tools and loan process.
  • Work with quality control, sales, service team to assist recall project for product and spare parts.
  • Work with logistics on return of defective goods or exchange.
  • Work with finance team in write-off process.

Client is an internationally leading technology enterprise operating in the optics and optoelectronics industries.

Looking for a key talent to fill in the role of Sales & Service Operations Specialist with a high customer service mindset.

Role is an individual contributor reporting directly to the Country Head.

Job Type: Full-time

Pay: Php60, Php65,000.00 per month

Work Location: In person

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