Quality Assurance Manager

7 days ago

Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per year


Work Setup: Alabang (Onsite)

Responsibilities:

  • Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and
    build robust controls around them.
  • Process Control & Verification: Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stability
    and consistent delivery. Establish Quality measurement methods and ensure scores are improved.
  • Client Management: Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take corrective
    actions.

Requirements:

  • Minimum of 6 years' experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services set-up
  • At least 3 years of people management background. (Supervisory/Managerial support)
  • Effective communication skills. Can drive discussions with sea-level executives.

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