Level 2 Helpdesk Support

1 week ago

Cebu City, Central Visayas, Philippines STAFFVIRTUAL Full time ₱900,000 - ₱1,200,000 per year

Key Responsibilities

  • Serve as an escalation point for Level 1 helpesk and provide advanced troubleshooting.
  • Support client infrastructure including Windows desktops, laptops, servers, and mobile devices.
  • Manage issues related to Active Directory, DNS/DHCP, Exchange/Office 365, and Azure/Entra ID.
  • Troubleshoot and configure network devices (firewalls, routers, switches, wireless access points).
  • Provide advanced support for Microsoft 365, Teams, SharePoint, and OneDrive.
  • Administer and troubleshoot remote monitoring and management (RMM) tools (e.g., ConnectWise Automate and ConnectWise Manage).
  • Install, configure, and support backup solutions (e.g., Veeam).
  • Support cybersecurity tools including Fortinet, Sophos, Barracuda firewalls/endpoint protection.
  • Perform patch management, system updates, and preventive maintenance.
  • Provide occasional onsite client support in the Dallas/Fort Worth metroplex.
  • Document all work in the PSA system (ConnectWise Manage and PassPortal).

QualificationsRequired Skills & Experience:

  • 24 years of IT support experience, preferably in an MSP environment.
  • Strong knowledge of Windows 10/11, Windows Server 2016/2019/2022.
  • Proficiency with Microsoft 365 administration.
  • Experience troubleshooting LAN/WAN, firewalls, and VPNs.
  • Familiarity with RMM and PSA tools (ConnectWise).
  • Excellent troubleshooting and problem-solving skills.
  • Strong written and verbal communication skills.
  • Customer-first mindset with the ability to explain technical concepts to non-technical users.

Preferred Skills (nice to have):

  • Microsoft certifications (e.g., MCP, MCSA, MS-900, AZ-104).
  • CompTIA certifications (Network+, Security+, A+).
  • Experience with backup/disaster recovery solutions.
  • Knowledge of advanced security frameworks and compliance (HIPAA, PCI, etc.)

Schedule: Night Shift

Setup: WFH

Why Join STAFFVIRTUAL?

  • Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances
  • Attendance bonus
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL

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