Level 2 Helpdesk Support
1 week ago
Key Responsibilities
- Serve as an escalation point for Level 1 helpesk and provide advanced troubleshooting.
- Support client infrastructure including Windows desktops, laptops, servers, and mobile devices.
- Manage issues related to Active Directory, DNS/DHCP, Exchange/Office 365, and Azure/Entra ID.
- Troubleshoot and configure network devices (firewalls, routers, switches, wireless access points).
- Provide advanced support for Microsoft 365, Teams, SharePoint, and OneDrive.
- Administer and troubleshoot remote monitoring and management (RMM) tools (e.g., ConnectWise Automate and ConnectWise Manage).
- Install, configure, and support backup solutions (e.g., Veeam).
- Support cybersecurity tools including Fortinet, Sophos, Barracuda firewalls/endpoint protection.
- Perform patch management, system updates, and preventive maintenance.
- Provide occasional onsite client support in the Dallas/Fort Worth metroplex.
- Document all work in the PSA system (ConnectWise Manage and PassPortal).
QualificationsRequired Skills & Experience:
- 24 years of IT support experience, preferably in an MSP environment.
- Strong knowledge of Windows 10/11, Windows Server 2016/2019/2022.
- Proficiency with Microsoft 365 administration.
- Experience troubleshooting LAN/WAN, firewalls, and VPNs.
- Familiarity with RMM and PSA tools (ConnectWise).
- Excellent troubleshooting and problem-solving skills.
- Strong written and verbal communication skills.
- Customer-first mindset with the ability to explain technical concepts to non-technical users.
Preferred Skills (nice to have):
- Microsoft certifications (e.g., MCP, MCSA, MS-900, AZ-104).
- CompTIA certifications (Network+, Security+, A+).
- Experience with backup/disaster recovery solutions.
- Knowledge of advanced security frameworks and compliance (HIPAA, PCI, etc.)
Schedule: Night Shift
Setup: WFH
Why Join STAFFVIRTUAL?
Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverage
- De minimis and allowances
- Attendance bonus
- Paid time offs
- Company-provided work setup (laptop, monitor, accessories)
- Training, career growth, and global exposure
- A collaborative and supportive team culture
If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL
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