collection specialist
3 days ago
About the role
Yinshan Lending Inc. is seeking an experienced Collection Specialist to join our dynamic team in Makati City, Metro Manila. In this full-time role, you will play a crucial part in ensuring the effective recovery of outstanding debts, contributing to the overall financial health and success of our organisation.
What you'll be doing
- Proactively reaching out to customers with overdue payments to negotiate settlements and establish payment plans
- Maintaining detailed records of all customer interactions and documenting payment arrangements
- Adhering to all relevant laws, regulations and internal policies governing debt collection practices
- Developing and implementing effective strategies to improve collection rates and minimise bad debt
- Collaborating with cross-functional teams to identify and address systemic issues leading to payment delinquencies
- Providing regular reports and updates on collection activities and performance metrics
- Continuously seeking to improve personal and team collection performance through training and process enhancements
What we're looking for
- Minimum 2 years of experience in a debt collection or accounts receivable role, preferably within the financial services industry
- Demonstrated ability to effectively negotiate with customers and achieve favourable outcomes
- Excellent communication and interpersonal skills, with the ability to build rapport and resolve conflicts
- Strong analytical and problem-solving skills to identify and address root causes of delinquencies
- Proficiency in using customer relationship management (CRM) and other collection-related software
- Thorough understanding of relevant laws, regulations and best practices in debt collection
- Ability to work in a fast-paced, target-driven environment and meet deadlines
What we offer
At Yinshan Lending Inc., we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits, including:
- Generous performance-based bonuses and incentives
- Opportunities for career development and advancement
- Team-building activities and social events to foster a strong company culture
About us
Yinshan Lending Inc. is a leading provider of financial services, specialising in consumer ONLINE lending. With a strong presence in the Philippines, we are dedicated to empowering our customers and contributing to the economic growth of the communities we serve. Our core values of integrity, innovation and customer-centricity drive everything we do, and we are proud to be an employer of choice in the financial services industry.
If you are passionate about collections, driven to achieve results, and share our commitment to excellence, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.
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