Collections Specialist

Collect with Confidence, Solve with Strategy

Play a key role in helping customers stay on track-professionally, respectfully, and strategically. In this role, your evenings and weekends are truly yours. You'll thrive in a company that values your time, supports your goals, and offers a stable, respectful environment in the fast-paced software industry. This is your opportunity to grow a meaningful career without sacrificing your personal priorities.

Job Description

As a Collections Specialist, you will play a pivotal role in optimizing accounts, ensuring timely payments, and maintaining positive customer relationships. Your primary duties include contacting delinquent clients, negotiating payment plans, and documenting all interactions.

Job Overview

Employment type: Full-time

Shift: Night shift, weekends off

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Night differential pay to maximize your earnings
• Prime office location in Pampanga (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1-2 years of experience in a software Collections Specialist role
• Strong negotiation and communication skills
• Excellent organizational and time management abilities
• Ability to work independently and collaboratively within a team
• Proficient in using collection software and MS Office applications
• Experience with Sage Intacct is a plus

Your Daily Tasks

• Engage with customers to discuss overdue payments, providing professional and courteous assistance
• Resolve payment discrepancies and address customer inquiries regarding billing and collections
• Collaborate with internal teams to resolve discrepancies and prevent future issues
• Execute collections strategies in line with company policies and financial goals
• Collaborate with team members to achieve individual and departmental targets
• Document and track customer commitments and payment arrangements
• Provide insights to management regarding potential risks associated with specific accounts
• Generate and analyze collections reports to monitor performance against targets
• Contribute to regular updates on collections activities and trends

About the Client

Our client is a trusted software provider focused on helping purpose-driven organizations thrive. Their powerful SaaS platform supports nonprofits, foundations, and agencies with tools that streamline operations-including smart, efficient billing and collections processes that ensure mission success.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra