URGENT HIRING, HYBRID SET-UP| PHRN OR USRN Process Trainer Team Lead| EXL MOA

2 weeks ago

Mall of Asia Metro Manila, Philippines -7655-48cb-a6a6-3ecd0eef8e9d Full time ₱1,500,000 - ₱3,000,000 per year

The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production.

  • Conducts new hire interview and provide feedback to operations
  • Conducts classroom process training/up-training/cross-skilling for new hires/tenured/transfer employees of the specific process
  • Provides clinical capability development trainings to Operations frontline staff to meet operational requirements (i.e. Clinical Preprocess Training for USRN trainers)
  • Monitors attendance during the entire process training
  • Formulates effective exercises or assessments for essential learning improvements
  • Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
  • Develop and implement an effective system for process updates as and when required by the process/clients
  • Update Training curriculum on an ongoing basis with the help of Content Development Team

Qualifications:

  • College Graduate
  • 1-2 years of Training supervisory experience

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