Collections Back Office Specialist

The role of a Back Office Specialist involves supporting the collections processes by generating data that exceeds system limitations, updating collection tools, and assisting with various tasks that require the processing of documents and addressing client or employee needs.

What you will do:

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  • Engage directly with the collections team, including Collections Analysts, EC, LC, and TQAC members.

• Work collaboratively with each specialized group to ensure efficient and effective collections processes.

• Offer support for the maintenance and updating of collections data and tools, including Excel Macros, Python scripts, and OBIEE systems. Ensure these tools are functioning optimally and meet the evolving needs of the collections process.

• Guaranteeing the accuracy and reliability of non-verbal communication channels to clients, including SMS and email, is achieved through the coordinated use of Excel macro tools alongside Pentaho. This integration ensures seamless data processing and transmission, enhancing the effectiveness of client communication strategies.

• Utilize a Python tool to assign contracts for visitation by the Late Collections team, optimizing the allocation process. Subsequently, validate the outcomes of their calls or visits through the MUCH app, ensuring accurate tracking and efficient management of late collections efforts.

• Manually process client requests or address system limitations, such as exclusions from collections activities, penalty waivers, and settlement checks. This hands-on approach ensures precise handling of client needs and system constraints to maintain accuracy and compliance in collections operations.

• Support collections employees with various concerns including managing resignation processes, attendance records, employee details, and resolving bonus disputes. This assistance ensures smooth handling of employee-related matters and promotes efficient operations within the collections department.

• Provide assistance to the collection team, IT department, and procurement by facilitating Supplier Technical Request (STR) processes via SAP. This involves coordinating communication, documentation, and necessary approvals to ensure efficient handling of STR requests and seamless integration with SAP systems across departments.

What you should have:

• Working Knowledge in MS Office (Excel, PPT, Word)
• At least 1 year of work experience related
• Ability to collect, organize and analyze data
• Good communication skills (both spoken and written)

Nice to Have Areas

• Knowledgeable in SQL, OBIEE and POWERBI or related business tool
• Previous work experience in a financial company
• Technical expertise regarding data mining and reporting tool (SQL, Powe BI, Tableau etc)

Job Perks You'll Enjoy:

• Hybrid work set-up
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in our international offices

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant