Collections Officer

7 hours ago

Mandaluyong City, National Capital Region, Philippines Bank of Commerce (Philippines) Full time ₱300,000 - ₱600,000 per year

I. Job Summary

Manages Collection Officers and Collections Associate for Auto Loans.

Achieve Collection targets and productivity benchmarks

II. Duties and Responsibilities

  • Performs collection efforts through call outs, collection letters, e-mails and SMS
  • Monitors and prepares buy-back letters
  • Records collection efforts made for each account
  • Performs collection call-outs to Mid-range and Hard-core accounts.
  • Initiates account maintenance by preparing and recording requests for reversals and updating client information
  • Reconciles accounts as necessary
  • Processes client requests within agreed turnaround time
  • Prepares account endorsements for skip tracing and collection follow up
  • Achieves collection effectiveness and efficiency by meeting productivity benchmarks
  • Provides feedback to Team Leader / Collection Supervisor on reasons for delinquency
  • Focuses collection efforts on assigned accounts by team leader
  • Recommends and evaluates action for high-risk account to be endorsed to legal or collection agencies
  • Prepares Dacion documents for booking to ROPA
  • Performs other tasks that may be assigned to them
  • Prepares agency billing if necessary
  • Complies with all Collections Procedures and Processes

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