Payments Services Reconciliation Supervisor

2 weeks ago

Makati City, National Capital Region, Philippines AXA Full time ₱900,000 - ₱1,200,000 per year
Please visit for more information.

Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.

AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.

AXA now offers a complete range of products for all its customers' insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation\: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.

AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.

AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.

The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.

  1. Ensure the efficient processing of premium payments to keep policies persistent
Monitors and administers all functions related to all Payment refund transactionsReviews and approves the processing of refunds, billing and collection transactions while ensuring accuracy, timeliness, and quality of workPerforms thorough appraisal and approval of payment transactions within approval authorityIdentifies process gaps and implements quick solutions to ensure continuous delivery of servicesCoordinates with banks and merchant partners for collection arrangements and collection efficiency opportunitiesPromptly and comprehensively responds to follow-ups and special cases/concernsResolves escalations of PSR Specialists/ Associates or immediately flags superiors while providing accurate information and sound recommendations

  2. Drive high standard of performance among team members
  3. Performs transaction review to guarantee quality control and assurance in every process done by individual processors
  4. Ensures compliance with PSP guidelines, AML, KYC, Risk Management and audit requirements
  5. Provides regular feedback to teammates' performance and puts in place safeguards in support to next issue avoidance
  6. Elevates to Manager significant challenges and opportunities for improvement of the team and recommends changes to drive better engagement and performance of the team

  2. Perform all other related and compatible duties as assigned

· Graduate of any 4-year- course

· Minimum 3 years industry experience in insurance operational processes

· Background on Accounting/Finance/BSMath, a plus

· Ability to work well with people of all levels within the organization

· High degree of professionalism and good business etiquette

· Detail-oriented and manage projects until full execution

· Good oral & written communication skills

· Reliable attendance record

Other Requirements:

· Proficient in Microsoft Office

· Strong People Skills

· Negotiation Skills

· Leadership Skills

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