Risk Operations Supervisor

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Global payments Full time ₱900,000 - ₱1,200,000 per year

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Manages the management of active cases involving credit card fraud. Oversees the fact gathering and investigation process and advises on actions for resolution to ensure Service Level Agreements are maintained. Collaborates with legal and other business units along with client leadership and relevant government agencies as necessary in the development of policies, programs and other efforts designed to detect, identify and resolve fraudulent activity. Works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying fraud. Researches, selects, and manages the software programs utilized in research efforts to review and analyze transactions and customer records in search of fraudulent activities.

What Part Will You Play?

  • Monitors work queues, assigns daily work and verifies completion to achieve service level standards. Adjusts daily staffing work plans to meet business needs as changes occur. Adjusts staff schedules to effectively manage volumes. Communicates policies/procedures to limit financial risk & improve productivity. Manages escalated Customer issues that are not resolved at the agent level.
  • Assists with implementing anti-fraud processes to prevent fraudulent payments, transactions, and account registrations. Monitors data and patterns to keep fraud losses within standards. Participates in meetings with existing clients.
  • Oversees the fact gathering and investigation process and advises on actions for resolution while working to ensure Service Level Agreements are maintained.
  • Responds to client's requests in a timely manner.
  • Coaches team members to achieve individual goals. Monitors team member attendance and adherence and provides feedback as required. Monitors, evaluates and reports daily team and individual performance statistics to train and coach employees. Rewards team member performance or takes corrective action as needed.
  • Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

  • Bachelor's Degree
  • Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
  • 2-3 years of risk and fraud team lead / supervisory experience

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact



  • Makati City, National Capital Region, Philippines Core Max Services, Inc. Full time ₱300,000 - ₱360,000 per year

    The Operations Supervisor (Fintech) is responsible for overseeing the daily operational activities of Apollo Global Corporation's fintech services. This role ensures that financial transactions, account services, and client support processes are carried out accurately, securely, and in compliance with regulatory requirements.The Operations Supervisor leads a...


  • Mandaluyong City, National Capital Region, Philippines CraftBridge Jobs Full time ₱900,000 - ₱1,200,000 per year

    Job Title:Operations Supervisor (Healthcare)Location:EDSA Greenfield – Onsite, Night ShiftCompensation:Competitive, based on experienceEmployment Type:Full-timeAbout the RoleWe are seeking an experiencedOperations Supervisorto oversee our healthcare customer service operations. The successful candidate will support a team handling technical and...

  • operations supervisor

    2 weeks ago


    Mandaluyong City, National Capital Region, Philippines TOTAL GAMEZONE XTREME INCORPORATED Full time ₱900,000 - ₱1,200,000 per year

    TOTAL GAMEZONE XTREME INCORPORATEDPOSITION TITLE: OPERATIONS SUPERVISOR (1 VACANCY)JOB DESCRIPTION:Oversee daily operations and supervise frontline staff to ensure productivity, efficiency, and adherence to company standards.Monitor workflows, identify bottlenecks, and implement process improvements to enhance operational performance.Track team KPIs, conduct...


  • Mandaluyong City, National Capital Region, Philippines PROTALENTNEXUS CONSULTING Full time ₱210,000 - ₱420,000 per year

    Operations Supervisor (Healthcare) Location: EDSA Greenfield, Mandaluyong | Onsite, Night Shift Salary: Up to PHP 35,000 (flexible for qualified candidates) Benefits: HMO (employee), 13th Month Pay, Group Life & Accident Insurance, PTO credits Start Date: ASAPAbout the RoleWe are seeking an Operations Supervisor (Healthcare) with strong BPO and healthcare...


  • Mandaluyong City, National Capital Region, Philippines Cloud Soft Treats Full time ₱300,000 - ₱360,000 per year

    Job Description – Operations SupervisorBrand: CLOUD Soft TreatsIndustry: Food & Beverage / Retail (Frozen Yogurt)Location: [All Stores]Employment Type: Full-TimeSalary Range: ₱25,000 – ₱30,000/monthAbout the RoleAs an Operations Supervisor at CLOUD Soft Treats, you will play a vital role in ensuring smooth day-to-day store operations, consistent...


  • Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱900,000 - ₱1,200,000 per year

    DescriptionSummary of This RoleManages the management of active cases involving credit card fraud. Oversees the fact gathering and investigation process and advises on actions for resolution to ensure Service Level Agreements are maintained. Collaborates with legal and other business units along with client leadership and relevant government agencies as...

  • Operations Risk

    4 days ago


    Quezon City, National Capital Region, Philippines Manulife Full time ₱900,000 - ₱1,200,000 per year

    We are looking for an Operations Risk Analyst to join our new business at MBPS. In this role, you are expected to assist with initiatives or work that drive the controls improvement program across Asia, and collaborate with markets to identify gaps, understand existing processes, risks and controls.Position Responsibilities:Planning, organizing and...

  • Operations Supervisor

    20 hours ago


    Mandaluyong City, National Capital Region, Philippines StaffLink Express Full time ₱40,000 - ₱60,000 per year

    Job title: Operations Supervisor (Healthcare)Work location: EDSA Greenfield/Onsite/Night ShiftSalary: 35K Maximum, but can be stretched if we have qualified candidatesBenefits: HMO for the employee, 13th Month Pay, Group Life and Accident Insurance, and PTO credits.SD: ASAPJob Description:General Customer Service includes post-sale technical and/or...


  • Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱1,200,000 - ₱3,600,000 per year

    Job SummaryThe role is responsible for managing the mitigation of operational risk across the company. This includes operational loss, operational risk incidents / issues, creating a robust control environment, raising the company-wide awareness of operational risks, operational risk reporting, Risk & Control Assessments ("RCA"), Risk & Control Self...


  • Quezon City, National Capital Region, Philippines Manulife Full time ₱900,000 - ₱1,200,000 per year

    We are looking for anOperations Risk Analystto join our new business at MBPS. In this role, you are expected to assist with initiatives or work that drive the controls improvement program across Asia, and collaborate with markets to identify gaps, understand existing processes, risks and controls.Position Responsibilities:Planning, organizing and...