Business Process Associate II

6 days ago

Iloilo City, Western Visayas, Philippines Crawford Full time ₱200,000 - ₱250,000 per year
Description

Responsible for ensuring proper processing of information from first line of process to identify and reconcile possible adjustments.

Responsibilities
  • Information Review
    • Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
    • Reviews and identifies if there are adjustments and variances to reconcile
    • Summarizes information to prepare necessary reports
    • Liaises with other processors to reconcile any issues regarding client information
  • Business Process Support
    • Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
    • Ensures proper file management for all client systems by accurate and complete documentation
    • Routes tasks to appropriate processors by utilizing internal systems
    • Refers matters beyond limits of authority and expertise to immediate superior for direction
    • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
    • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
    • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.
Qualifications
  • Bachelor's degree in any related course.
  • At least two (2) years working experience in a claims or insurance management services.
  • Proficient typing skills.
  • Good communication skills.
  • Proficient in word processing and spreadsheet softwares.
  • Analytical skills - Identify and evaluate information.
  • Ability to multi-task, prioritize and manage time effectively.
  • Keen attention to details in order to produce quality output.
  • Maintains high degree of professionalism and confidentiality.
  • Interpersonal skills - Able to work independently and as a team member.

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