Customer Service Specialist

2 days ago

Pasig, National Capital Region, Philippines enablesGROUP Full time

Join the enablesGROUP – Where Talent Meets Opportunity

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2025, we've grown our global footprint to serve 100+ clients and expanded into 4 key industries. At Enables Group, you're not just joining a company – you're joining a community that values growth, learning, and success. Check us out at

At enablesGROUP, you're not just joining a company – you're joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include:

  • Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.
  • 20 leave credits for vacation, emergencies, sick days, and even your birthday
  • Endless opportunities for career advancement with annual performance reviews and salary increases.
  • Company-provided laptop to set you up for success.
  • Convenient office location in Pasig, at the heart of Manila, accessible to all.
  • Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
  • In-house learning & development programs with access to the latest in AI and technology.

Responsibilities:

  • Respond to customer's enquiries through intercom, toll free number, email relating to information and fault calls/emails, resolving as many queries as possible on the first interaction.
  • Logging and classifying all calls and requests to be collated and reported daily.
  • Compile reports accurately and within customer deadlines.
  • Filter enquiries and escalate issues to the assigned partners if needed to provide accurate resolution.
  • Track enquiry resolution progress and proactively call/email customers with a status update or resolution if queries cannot be resolved during the first interaction.

Requirements:

  • At least 2-3 years' experience in a customer service or contact center environment required
  • At least 2-3 years' experience in assisting AU/US/NZ customers preferred
  • Subject Matter Expert or higher on previous role is an advantage.
  • Ability to communicate and engage effectively, verbally and in writing, with customers and clients
  • Remote monitoring / parking industry experience is an advantage (but not required)
  • Ability to use and learn proprietary software systems (Sim PRO or other ticketing system experience is a plus)

Shifting Schedule: Rotational | Shifting with graveyard shift

Work Set up: Hybrid set up 3x Onsite and 2x WFH per Week

Location: One Corporate Centre - Julia Vargas Avenue, Meralco Ave, Ortigas Center, Pasig, Metro

Ready to be part of a team that grows, innovates, and celebrates success together? Join enablesGROUP today

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