BPO Team Lead

7 days ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

Position Title: Team Lead - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice

Work Setup: Fully Onsite in Cebu

Shift & Rest Days: 24/7 schedule

Educational Qualification: Undergraduate or college graduate

Work Experience:

  • Minimum of 2+ years of experience as a Team Lead in any line of business, preferably in the retail sector

Key Responsibilities:

  • Team Management: Supervise team members, track performance, and ensure tasks are completed efficiently and effectively.
  • Communication: Maintain clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
  • Task Delegation & Coordination: Assign tasks according to individual strengths and workloads, coordinate activities, and set deadlines.
  • Coaching & Development: Offer guidance, feedback, and training to help team members enhance their skills and reach their full potential.
  • Conflict Resolution: Address and resolve conflicts within the team to foster a positive and productive work environment.

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