Fiber Optics Subject Matter Expert

The Opportunity.

We are seeking a Fiber Optics Subject Matter Expert (SME) to serve as the primary technical point of contact (POC) for optical network operations and projects across the Southeast Asia (SEA) region. Based in Manila, this regional role combines deep technical expertise in fiber optic transport systems with project management and stakeholder engagement responsibilities.

You will play a pivotal role in ensuring network reliability, driving technical excellence, and leading complex optical initiatives involving OTN, DWDM, SONET/SDH, and Carrier Ethernet technologies. The ideal candidate is both a hands-on engineer and a strategic project leader—capable of diagnosing complex issues, managing end-to-end technical deliverables, and collaborating with cross-functional teams and vendors to ensure world-class network performance.

The Role.

1. Technical Leadership and Subject Matter Expertise

• Serve as the Optical SME and primary point of contact (POC) for all fiber optic and optical transport-related initiatives across the Southeast Asia (SEA) region.
• Provide deep technical expertise in the operation, design, configuration, and maintenance of fiber optic transport and switching equipment, including SONET/SDH, DWDM, OTN, and Carrier Ethernet systems.
• Lead technical assessments, troubleshooting, and root cause analysis for complex optical network issues.
• Conduct system-level testing, validation, and performance analysis using optical and protocol test equipment.
• Ensure optimal operation and reliability of Ciena optical equipment and related technologies.
• Maintain up-to-date technical knowledge on telecommunications standards, optical networking advancements, and test methodologies.

2. Project Management and Delivery Support

• Act as a technical lead on assigned projects, overseeing delivery from planning through execution and closure.
• Support project management activities, including technical scoping, scheduling, coordination, and reporting.
• Provide technical input and risk assessment for ongoing and new optical network deployments or upgrades.
• Ensure that all technical deliverables align with project timelines, quality standards, and client expectations.
• Collaborate with regional teams to support implementation and testing efforts for optical systems across SEA.

3. Technical Support and Troubleshooting

• Deliver advanced technical support for fiber optic and transmission systems, ensuring timely issue resolution and minimal service disruption.
• Perform troubleshooting and diagnostics for optical network components, including OTN, SONET/SDH, Carrier Ethernet, and DWDM platforms.
• Lead root cause analysis and corrective action for customer-reported or internally detected faults.
• Ensure compliance with internal technical support procedures and escalation protocols.

4. Customer and Stakeholder Management

• Build and maintain strong relationships with internal teams, customers, and vendor partners, serving as the trusted technical advisor for optical network concerns.
• Engage with clients at both technical and management levels, providing expert guidance and resolution updates.
• Maintain a customer-centric approach, ensuring issues are managed efficiently and expectations are clearly communicated.
• Collaborate closely with regional and global teams to share insights, best practices, and knowledge.

5. Continuous Improvement and Knowledge Sharing

• Promote a collaborative environment focused on knowledge sharing and continuous improvement in optical network operations.
• Document best practices, lessons learned, and standard operating procedures for optical troubleshooting and network optimization.
• Mentor and support team members in developing optical technical capabilities.
• Stay informed on emerging technologies, tools, and methods relevant to optical networking and fiber transport systems.

6. Professional and Operational Standards

• Adhere to service-level expectations and ensure full accountability for technical issue resolution.
• Maintain a high standard of professionalism, punctuality, and adaptability, including availability for off-hours or short-notice support when required.
• Demonstrate effective communication in English, both written and verbal, in all customer and stakeholder interactions.

The Expertise.

Education & Expertise:

• Bachelor's degree in a technical field (e.g., Engineering, Computer Science) or equivalent combination of education and experience.
• 10–12 years of relevant industry experience in telecommunications or fiber optic transport systems.
• Multiple years of experience in a technical support role within an equipment vendor in the telecommunications industry.
• Experience serving as a technical lead on specific projects or complex technical issues.

Technical Expertise:

• Strong knowledge and hands-on experience with fiber optic transport and switching equipment.
• In-depth understanding of SONET/SDH, OTN, DWDM, and Carrier Ethernet technologies, including their application in Ciena equipment.
• Full understanding of optical networking concepts, including design, operation, and troubleshooting.
• Proficiency with optical and protocol test equipment for system-level troubleshooting and performance analysis.
• Knowledge of telecommunications network architecture and operations.
• Familiarity with data communications, UNIX/SUN/Oracle systems, and IP networking.
• Proven ability to analyze, troubleshoot, and resolve complex optical network problems.

Certifications (Preferred):

• CE-P (Carrier Ethernet–Professional) certification – an advantage.
• OC-P (Optical Communications–Professional) certification – an advantage.

Software & Tools
:

• Proficiency in common office applications, including Microsoft Outlook, Word, and Excel.
• Experience using test and diagnostic tools for optical and transmission systems.

Leadership & Project Skills:

• Demonstrated ability to lead or support project execution and issue resolution.
• Strong time management and self-direction; capable of working independently under minimal supervision.
• Motivated self-starter with excellent organizational and multitasking skills.

Customer & Stakeholder Management:

• Excellent customer service orientation, capable of working effectively with clients at both technical and management levels.
• Proven relationship-building skills with internal and external stakeholders.
• Ability to manage challenging or stressful situations calmly and professionally.

Communication & Collaboration:

• Strong oral and written communication skills in English.
• Effective in cross-functional and team-based environments, promoting knowledge sharing and collaboration.
• Willingness to take full ownership and accountability for problem resolution.
• Punctual, flexible, and able to work extended or unusual hours when required (e.g., on short notice).

About us.

Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes. This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.