Broking Assistant

2 days ago

Manila, National Capital Region, Philippines ASW Full time $40,000 - $60,000 per year

Job Description

The Opportunity

Our client is a proudly independent, Queensland-based brokerage with over 30 years of experience delivering tailored insurance solutions across business, personal, and trade sectors. Guided by the belief that good advice matters, they are committed to building long-term client relationships through expert guidance, personalized service, and a deep understanding of their clients' needs. With a broad portfolio that includes business packages, liability coverage, cyber protection, home and contents, and specialized trade policies, the company offers a dynamic and client-focused environment where professionalism and innovation go hand in hand.

Joining this organization means becoming part of a dynamics and energetic team and if you're broking professional, our client will be quite keen to meet you for a Broking Support role to join our team in Manila

ASW Global operates on a Hybrid model. During the first 3 months, you will be required to work full-time onsite. After this period, the role will transition to a hybrid model, with 3 days in the office and 2 days working from home, with a regular shift schedule of 8:00 AM to 5:00 PM Manila time.

Key Responsibilities:

  • Provide administrative and client service support to Account Managers for SME commercial and domestic insurance portfolios.
  • Prepare and issue quotations, renewals, certificates of currency, endorsements, and other policy documentation.
  • Liaise with insurers for terms, endorsements, and policy updates, and ensure accurate client and policy data entry in the CRM/broking system.
  • Follow up on outstanding documents, unpaid premiums, renewal processing, and assist with claims lodgement and follow-up.
  • Maintain compliance with regulatory and internal procedures, including proper records and file management.

Skills, Experience & Qualifications:

  • Minimum 2-3 years' experience in an insurance support or administrative role preferably in the general insurance products in the Australian market.
  • Strong attention to detail, accuracy, and organisational skills.
  • Excellent written and verbal communication skills in English.
  • Proficiency in Microsoft Office and ability to work effectively in a remote environment with minimal supervision.
  • Familiarity with Australian general insurance products, broking systems (e.g., WinBEAT, JAVLN Officetech), or Tier 1/Tier 2 broking qualifications is an advantage.

ASW Offers

  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, Thailand, the Philippines, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.
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