Trainer - BPO | START ASAP

6 days ago

Ortigas, Philippines Vericom Inc. Full time ₱104,000 - ₱130,878 per year

BPO Trainer – Key Responsibilities

Training Delivery: Conduct onboarding and refresher sessions for new and existing employees, utilizing various instructional methods to enhance learning.

Curriculum Development: Create and update training materials to ensure alignment with current processes and industry standards.

Performance Evaluation: Assess trainee progress through quizzes, role-plays, and practical exercises, providing constructive feedback to foster improvement.

Needs Analysis: Collaborate with management to identify skill gaps and design targeted training programs to address them.

Ongoing Support: Provide mentorship and coaching to employees, ensuring continuous development and adherence to quality standards.

Education: Bachelor's degree in Education, Human Resources, Business, or a related field.

Experience: At least 2 years in training and development within a BPO industry.

Skills: Excellent communication, presentation, and organizational abilities.

Job Type: Full-time

Benefits:

  • Paid training
  • Pay raise

Work Location: In person

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