Dayshift, BPO Trainer

5 days ago

Ortigas, Philippines People Matter PH Full time ₱1,200,000 - ₱1,800,000 per year
  • Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.
  • Optimize operations by analyzing problems, developing procedures, and ensuring compliance.
  • Enhance customer experience by communicating with clients, addressing needs, and building strong relationships.
  • Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements.
  • Conduct training by creating training plans, managing processes, and coaching junior trainers.
  • Develop and update SOPs (Standard Operating Procedures) and training plans to ensure alignment with operational goals.
  • Implement quality assurance measures to ensure processes meet high standards and client expectations.

Key Requirements:

  • Bachelor's degree in any field
  • 2 years and above experience in insurance operations or a related field
  • Training and coaching experience
  • Proficiency in email communication
  • Strong problem-solving, data analysis, time management, and planning skills
  • Experience in creating and updating SOPs and technical or procedural documentation
  • Quality assurance experience in reviewing and optimizing processes or outputs

Job Types: Full-time, Permanent

Pay: Php45, Php50,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Work Location: Hybrid remote in Ortigas

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