Customer Service Manager
2 days ago
They are leading the revolution in video games. Their love of technology and unwavering dedication to providing top-notch service inspire them to develop cutting-edge software solutions that revolutionize the gaming experience.
Position: Customer Service Manager (Dayshift, Weekends Off)
Company Industry: Entertainment/Gaming Company
Work Location: BGC Taguig
Work Schedule: Monday - Friday 9-6pm
Salary: Open Budget
Work Set Up: Work on site
JOB REQUIREMENTS:
Bachelor's degree in business administration, management, or a related field.
With experience in a senior customer service role, ideally within the gaming or BPO industries
With Experience handling escalated customer situations is a plus
Willing to work in BGC Taguig
Can start as soon as possible
JOB RESPONSIBILITIES:
Manage the overall operations for Customer service team including training, recruiting, coaching and performance evaluation
Provide and execute plans to raise customer retention, raise service quality, and improve customer satisfaction.
Take care of and settle customer complaints and issues that have escalated beyond the capacity of front-line representatives.
Increase efficiency, and streamline operations, identify and implement process improvements to improve customer service workflows
Analyze KPIs, service performance data, and customer feedback on a regular basis.
Collaborate closely with the product development, marketing, sales, and other departments.
Create, implement, and maintain policies and procedures for customer service.
Provide senior management with thorough reports that showcase team performance, customer satisfaction metrics, and important trends while emphasizing areas of success and room for improvement.
Carry out any additional tasks that are assigned in order to support the organizations and the customer service department's overall success.
RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
HR Interview
VP Interview
Job Offer
HOW TO APPLY:
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