Customer Service and Logistics Manager

2 days ago

Taguig, National Capital Region, Philippines Perfetti Van Melle Full time $90,000 - $120,000 per year

Roles and Responsibilities

Logistics Planning & Cost Management

  • Optimize logistics networks and reduce costs across warehousing and transportation.
  • Negotiate transport rates and evaluate logistics models for efficiency.
  • Implement cost-saving initiatives and process improvements to maximize working capital.

Inbound Management

  • Ensure timely and complete release of imported goods through broker coordination.
  • Monitor shipment schedules and compliance with import regulations.
  • Participate in freight RFQs and manage broker performance.

3PL Management

  • Oversee 3PL operations to meet service level agreements and inventory accuracy.
  • Conduct logistics audits and drive improvements in warehouse and transport systems.
  • Manage inbound/outbound logistics including safety and quality standards.

Customer Supply Chain

  • Lead the Customer Service Team under a customer-facing model.
  • Implement Vendor Managed Inventory and ensure accurate order processing.
  • Engage with key stakeholders during business reviews.

Countering and Collection

  • Manage the full order-to-cash process.
  • Resolve issues collaboratively with Finance and Sales teams.

Reverse Logistics

  • Lead reverse logistics operations in compliance with global standards.
  • Document and correct delivery rejections using SAP.

Others

  • Develop and supervise logistics and customer service teams.
  • Collaborate on regional logistics projects and conduct partner reviews.
  • Manage SAP systems and lead e-commerce logistics execution.

Qualifications

Key Qualifications & Competencies

  • Education: Bachelor's degree in Engineering, Business, Supply Chain, or equivalent.
  • Experience: At least 7 years in Customer Service and Logistics Management within the FMCG industry.
  • Technical Skills: Proficient in 3PL management, inventory and warehouse operations, SAP (SD & MM modules), and ERP systems.
  • Analytical & Strategic Thinking: Strong analytical skills, strategic mindset, and structured problem-solving approach.
  • Leadership: Proven people leadership, team development, and cross-functional collaboration.
  • Customer Supply Chain Expertise: Experience in vendor-managed inventory and customer-facing supply chain models.
  • Communication & Negotiation: Excellent interpersonal skills, negotiation capabilities, and stakeholder engagement.
  • Process & Results Orientation: Focused on optimizing logistics networks, driving results, and continuous improvement.
  • Regulatory Knowledge: Familiarity with customs compliance and international trade regulations.
  • Mobility: Willingness to conduct warehouse and trade visits for customer immersion.

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