Shared Quality Analyst

Position Summary:The Quality Analyst (QA) in a Patient Support Call Center is responsible for monitoring and evaluating the quality of customer interactions to ensure compliance with company policies, regulatory requirements, and service excellence standards. The QA will provide feedback, coaching, and recommendations for continuous improvement to enhance...

Job Title: Quality AnalystWork Setup: OnsiteLocation: Ortigas, PasigSchedule: Shifting ScheduleSalary Range: ₱25,000 – ₱31,000 (All-In, depending on experience)Target Start Date: ASAPJob DescriptionWe are seeking a dedicated and detail-oriented Quality Analyst to join our team. The ideal candidate has experience in a BPO setup, particularly in blended...

Qualifications: Quality Analyst – Customer Support (Chat) - Must be amenable to work onsite. - Must be currently residing in Makati or within a 15-minute commute to the Makati area. - Must be at least a high school graduate. - Must have at least 1 year of experience as a Quality Analyst, specifically in customer support via chat. - Must have at least 1...

Position: Quality Analyst (QA) Number of hours: 40 Hrs/week Schedule: TBD Job Summary We are looking for a detail-oriented Quality Analyst (QA) to monitor and evaluate customer interactions, ensuring high service quality in our BPO environment. The ideal candidate will assess agent performance, provide feedback, and contribute to process improvements to...

Responsible for call quality monitoring and quality assuranceUploads and manages voice call recordingsEnsures quality compliance by means of sales verification depending on the type of campaign.Provides complete and accurate quality and productivity reportsConsolidates and tracks production stats at a team and individual levelProvides monitoring evaluation/s...

Quality Analyst (with Sign-On Bonus ₱50K) Join to apply for the Quality Analyst (with Sign-On Bonus ₱50K) role at Med-Metrix. Benefits Sign On Bonus PHP50K (Start date on or before Dec 15, 2025) Day 1 HMO with 2 of your dependents covered for FREE Clothing Allowance Paid Time Off Training and Staff Development Employee Engagement Activities Opportunities...

Xtraordinary awaits YOU at Med-MetriXOur BenefitsSign On Bonus PHP30KDay 1 HMO with 2 of your dependents covered for FREEMedical Cash AllowanceRice AllowanceClothing AllowancePaid Time OffTraining and Staff DevelopmentEmployee Engagement ActivitiesOpportunities for Internal MobilityJob PurposeThe Quality Analyst supports quality auditing, analysis, reporting...

ESSENTIAL DUTIES AND RESPONSIBILITIESLeads a team of Quality AnalystsConducts quality assurance evaluations (internal audits) for employees to improve the customer experience.Provides immediate feedback to employees who incur critical errors.Conducts regular feedback to employees regarding their quality audits.Spearheads internal and external calibration...

Direct message the job poster from Metrobank Recruitment Marketing & Sourcing | Hiring for Metrobank Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well‑rounded individual. We supply you with all...

The Senior Systems/Business Analyst will be responsible to work with project managers, product owners, system owners, users, ITD infrastructure and solution delivery team, and other relevant parties in identifying requirements for the HR Service Desk application of BPMSD and other stakeholders including 3rd-party vendors.The Senior Systems/Business Analyst...