Process Quality Analyst
3 weeks ago
Direct message the job poster from Metrobank Recruitment Marketing & Sourcing | Hiring for Metrobank Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well‑rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach Position Title: Process Quality Analyst Job Summary Reviews ITG practices and prepares the necessary documentation (e.g., policies, procedures, guidelines) to standardize key ITG processes. Evaluates and coordinates with other ITG Units the alignment of ITG’s processes with relevant business policies and procedures. Assesses existing regulations and industry standards (e.g., ITIL, banking and technology industries), and align ITG’s processes with such new regulations, and where applicable, to the relevant standards. Coordinates process improvement initiatives within ITG to facilitate efficient delivery of IT services. Provides support to Resource Management Tool (RMT) users for incidents, requests, inquiries and application maintenance in coordination with the vendor as applicable. Role Exposure Develop and enhance your capabilities in reviewing, assessing, drafting and implementing IT policies and procedures following the existing regulations and IT industry standards on controls and compliance. Enhance interpersonal skills by working collaboratively with IT Senior Leaders, key officers and other units of the bank. Deepen your understanding on IT processes and compliance. Qualifications At least 1 year of work experience in IT processes and banking. Excellent understanding of IT processes, compliance and banking concepts. Excellent verbal and written communication, analytical, and problem‑solving skills. Exceptional team player with the ability to positively contribute. High organizational and time‑management skills. Highly proficient in MS Office Applications. Other Details Referrals increase your chances of interviewing at Metrobank by 2x. Seniority Level Mid‑Senior level Employment type Full‑time Job function Quality Assurance Banking Get notified about new Process Quality Analyst jobs in Metro Manila . #J-18808-Ljbffr
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Quality Analyst
3 weeks ago
, Metro Manila, Philippines Rippedboxstation Full timePosition: Quality Analyst (QA) Number of hours: 40 Hrs/week Schedule: TBD Job Summary We are looking for a detail-oriented Quality Analyst (QA) to monitor and evaluate customer interactions, ensuring high service quality in our BPO environment. The ideal candidate will assess agent performance, provide feedback, and contribute to process improvements to...
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Quality Analyst
4 weeks ago
, Metro Manila, Philippines Med-Metrix Full timeQuality Analyst (with Sign-On Bonus ₱50K) Join to apply for the Quality Analyst (with Sign-On Bonus ₱50K) role at Med-Metrix. Benefits Sign On Bonus PHP50K (Start date on or before Dec 15, 2025) Day 1 HMO with 2 of your dependents covered for FREE Clothing Allowance Paid Time Off Training and Staff Development Employee Engagement Activities Opportunities...
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Data Quality Analyst
3 weeks ago
, Metro Manila, Philippines Tahche Outsourcing Services Inc Full timeThe Data Quality Analyst supports the Online Research Department by analyzing and verifying market research data to ensure accurate, high-quality project deliveries. This role primarily uses SPSS to read, write, and modify SPSS syntax, verifying that data files (.sav) conform to client specifications. The Data Quality Analyst must also communicate any issues...
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Global Payments Quality Analyst
3 weeks ago
, Metro Manila, Philippines JPMorganChase Full timeJoin to apply for the Global Payments Quality Analyst role at JPMorganChase Elevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence. Job Description As a Quality Analyst within Global Payments, you will be responsible for conducting activities that ensure processes meet defined standards across supported...
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Quality Analyst
3 weeks ago
, , Philippines ExlService Holdings, Inc. Full timeQuality Analyst - Senior Executive-Business Process & Service Excellence -Quality Excellence Job Info Job Identification 4067 Posting Date 09/24/2025, 01:31 PM Job Role Business Process & Service Excellence - Quality Excellence Experience (In Years) 0-3 Job Description We are seeking a highly organized and detail-oriented Quality Analyst to join our team....
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Quality Analyst
20 hours ago
Makati City Metro Manila, Philippines Surf Marketing Agency Full timeQualifications: Quality Analyst – Customer Support (Chat) - Must be amenable to work onsite. - Must be currently residing in Makati or within a 15-minute commute to the Makati area. - Must be at least a high school graduate. - Must have at least 1 year of experience as a Quality Analyst, specifically in customer support via chat. - Must have at least 1...
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Quality Analyst
4 weeks ago
, , Philippines RippedBoxStation Full timeQuality Analyst (QA) Position: Quality Analyst (QA)Number of hours: 40 Hrs/weekSchedule: TBD Location: Manila, National Capital Region, Philippines Responsibilities Monitor and evaluate customer interactions (calls, emails, chats) to ensure compliance with quality standards and company policies. Conduct regular quality audits and provide detailed reports on...
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Quality Analyst
2 weeks ago
Ortigas, Metro Manila, Philippines VEE HEALTHTEK PH INC. Full time ₱250,000 - ₱500,000 per yearPosition Summary:The Quality Analyst (QA) in a Patient Support Call Center is responsible for monitoring and evaluating the quality of customer interactions to ensure compliance with company policies, regulatory requirements, and service excellence standards. The QA will provide feedback, coaching, and recommendations for continuous improvement to enhance...
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Quality Assurance Analyst 2
3 weeks ago
, Metro Manila, Philippines Dexcom Full timeQuality Assurance Analyst 2 – Dexcom Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). With 25 years of experience, Dexcom is expanding beyond diabetes to empower people with personalized health insights. We are a customer‑centric organization that values integrity, innovation and accountability....
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Quality Assurance Analyst
4 weeks ago
, , Philippines Solugenix Full timeQuality Assurance Analyst Clark, Pampanga (Onsite) Full-Time Job ID The Quality Assurance Analyst is responsible for monitoring and evaluating customer interactions, ensuring compliance with the company standards, policies, and procedures, identifying areas for improvement, and providing actionable feedback to improve overall performance and customer...