Quality Team Lead

2 weeks ago

Ortigas Metro Manila, Philippines Enshored Inc. Full time ₱1,500,000 - ₱2,500,000 per year

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Leads a team of Quality Analysts

  • Conducts quality assurance evaluations (internal audits) for employees to improve the customer experience.

  • Provides immediate feedback to employees who incur critical errors.

  • Conducts regular feedback to employees regarding their quality audits.

  • Spearheads internal and external calibration sessions and provides calibration results.

  • Generates weekly, monthly, and quarterly quality audit-related reports

  • Creates, analyzes and presents reports and insights to stakeholders

  • Helps improve our frontline consultants' technical competence through quality evaluations, identifying both strengths and development opportunities.

  • Conducts an audit of the auditor.

  • Conducts process improvement initiatives.

  • Ability to communicate well with stakeholders.

  • Performs other duties as assigned.

MINIMUM REQUIREMENT QUALIFICATIONS

Key Skills:

  • Bachelor's/College degree

  • With at least (2) two years of Quality Supervisor experience

  • Extensive experience in audit and quality management.

  • Knowledge of tools, concepts, and methodologies of QA

  • At least 4-years of experience in doing a quality audit for any related campaign in a BPO setting.

  • Strong written and verbal English communication skills

  • Experience in developing and maintaining relationships with key internal/external stakeholders.

  • Ability to work with deadlines and under pressure with a positive attitude

  • PHRN Team Lead

    2 weeks ago

    ortigas, Philippines Gap Solution Recurrent Firm Full time

    Job Title: PHRN Team Lead (TL) and PHRN Quality Analyst (QA) Work Setup: 100% Onsite – Night Shift Work Location: Ortigas, Pasig Start Date: ASAP Job Overview We are looking for experienced and licensed Philippine Registered Nurses (PHRNs) to join our healthcare operations team as Team Lead (TL) and Quality Analyst (QA). The ideal candidates must have...

  • Spanish Bilingual Team Lead

    2 weeks ago

    Ortigas, Metro Manila, Philippines iSupport Worldwide Full time ₱400,000 - ₱800,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Spanish Bilingual Team Lead to lead a team of representatives in delivering outstanding service and efficient issue resolution. You'll monitor performance metrics, manage escalations, coach team members, and drive continuous improvement. If you're...

  • Team Leader

    1 week ago

    Bonifacio Global, Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱800,000 - ₱1,200,000 per year

    WE'VE GOT YOU COVERED Dependable HMO and free lunch daily – so you can save more and stress less. #WeAreTGT in BGC: Great Place to Work CertifiedHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards,...

  • PHRN Team Lead

    3 weeks ago

    Ortigas Center, Philippines Gap Solution Recurrent Firm Full time

    Job Title: PHRN Team Lead (TL) and PHRN Quality Analyst (QA) Work Setup: 100% Onsite – Night Shift Work Location: Ortigas, Pasig Start Date: ASAP Job Overview We are looking for experienced and licensed Philippine Registered Nurses (PHRNs) to join our healthcare operations team as Team Lead (TL) and Quality Analyst (QA). The ideal candidates must have...

  • Quality Analyst

    2 weeks ago

    Ortigas, Metro Manila, Philippines Omega Healthcare Management Services Inc. Full time ₱300,000 - ₱600,000 per year

    Responsible for call quality monitoring and quality assuranceUploads and manages voice call recordingsEnsures quality compliance by means of sales verification depending on the type of campaign.Provides complete and accurate quality and productivity reportsConsolidates and tracks production stats at a team and individual levelProvides monitoring evaluation/s...

  • Team Lead

    1 week ago

    Metro Cebu, Philippines SupportZebra Full time ₱900,000 - ₱1,200,000 per year

    Job Title:BPO Team LeadDepartment:OperationsReports To:Operations Manager / Project SupervisorLocation:Onsite - SupportZebra Branch OfficeEmployment Type:Full-timeJob Summary:TheBPO Team Leadis responsible for managing and guiding a team of agents to achieve performance goals and deliver excellent customer service or back-office support. This role ensures...

  • Underwriting Team Lead

    2 weeks ago

    Ortigas, Philippines Prime@Technology Specialists, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Job Description:Monitor team performance, set targets, manage the workflow, and report on key metrics.Lead, coach, and motivate a team of underwriters, conduct performance reviews, and support their professional development.Review and approve complex or escalated underwriting applications that require a higher level of expertise.Work closely with other...

  • Spanish Bilingual Team Lead

    2 weeks ago

    Ortigas, Philippines iSWerk Full time ₱480,000 - ₱960,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Spanish Bilingual Team Lead to lead a team of representatives in delivering outstanding service and efficient issue resolution. You'll monitor performance metrics, manage escalations, coach team members, and drive continuous improvement. If you're...

  • Recruitment Team Lead

    1 week ago

    Ortigas, Philippines Mindbridge Resources Corporation Full time ₱1,200,000 - ₱3,600,000 per year

    About the roleAs the Recruitment Team Lead at Mindbridge Resources Corporation, you will drive the end-to-end recruitment process for the company. This is a critical role that will help shape the future of our talented and growing workforce. In this full-time position based in Ortigas, Pasig City, Metro Manila, you will oversee and guide a team of...

  • Team Lead

    3 weeks ago

    Manila, Philippines ING Full time

    ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same. At ING our purpose is to empower people to stay a...