Customer Service Officer

3 days ago

Makati City, National Capital Region, Philippines D&V Philippines Full time ₱250,000 - ₱500,000 per year

Work Setup & Schedule:

  • Hybrid (Mon-Fri, 3:00AM – 12:00NN)

What you'll be doing:

  • Process customer orders received via phone, email, or EDI while ensuring stock availability and timely distribution to the warehouse
  • Investigate stock queries with the planning team and incoming imports with the warehouse team
  • Investigate, authorize, and record customer credits and handle invoice printing or reprinting
  • Liaise with the commercial team to maximize sales opportunities using available stock and resources
  • Respond to customer, consumer, and sales representative enquiries and complaints promptly and professionally
  • Maintain accurate customer order data and pricing information in Pronto
  • Coordinate with internal teams to address product quality issues, process returns, and manage warranty claims
  • Maintain and monitor key operational registers (DIFOT, KPI, Credit, New Accounts
  • Handle filing of orders, PODs, and credits
  • Assist in account queries, payment processing, and annual price increase
  • Book and manage transport pickups, consignments, and manifests
  • Provide administrative support to the national sales team, senior management, and other departments
  • Perform general office duties, including but not limited to - mail handling, stationery ordering, reception upkeep, and data entry
  • Record and maintain logs of customer and retailer quality issues and resolutions
  • Prepare ad-hoc reports to support business operations and continuous improvement initiatives
  • Other ad-hoc duties/projects as needed

What will make you a great fit:

  • Graduate of any business administration course
  • 1-2 years of work experience in customer service and administration
  • Previous experience in bedding or manufacturing industry is desirable
  • Knowledge of Pronto ERP system and experience in EDI processing is desirable
  • With experience using Microsoft applications and other administrative tools
  • Excellent written and verbal English skills
  • Strong attention to detail and data entry accuracy
  • Adaptable to change and able to work in a dynamic environment
  • Well organized and detail-oriented
  • Excellent interpersonal and communication skills to engage with a variety of customers
  • Excellent time management skills with the ability to multitask

What D&V Philippines can offer you:

D&V Philippines is a place where you can build and grow your

career because we invest in your training and development. You'll

be a key player in our mission to deliver high-quality, cost-effective

finance and accounting services for CFOs and professional

services firms in Australia, Asia-Pacific, Europe, the United States,

and the United Kingdom.

You'll also get to enjoy these perks on top of the essential

employee benefits:

  • Competitive salary with non-taxable allowances
  • Health and wellness benefits
  • Vacation and sick leave credits
  • Yearly company and employee performance bonuses
  • Free meal during office days
  • Parent-friendly office
  • Training and certifications
  • CPD Training Assistance and PRC license renewal reimbursement
  • Year-round employee engagement activities

Our team is currently reviewing applications, and we will be in touch with you if we feel that your experience aligns with the needs of the role. Please be patient, as this process can take a little time.

Thank you again for your interest in joining our team. We wish you the best of luck

Job Type: Full-time

Work Location: In person

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