Claims Coordinator

4 hours ago

Manila, National Capital Region, Philippines Qubel Full time ₱1,200,000 - ₱2,400,000 per year

Job Description

We are looking for a proactive and detail-oriented Claims Handler to manage day-to-day insurance matters for a multinational ship management company. The role requires strong English communication skills and the ability to coordinate closely with insurers and stakeholders during routine and emergency situations.

Key Responsibilities

  • Act as the main point of contact for insurers regarding claims, inquiries, and clarifications.
  • Gather and prepare explanations and documentation to support claim submissions and responses.
  • Serve as a member of the Emergency Response Team.
  • Lead communications with clubs, underwriters, and third parties during emergency cases.
  • Monitor and maintain accurate records of incidents, associated activities, and costs.
  • Open and manage claims in the ERP system, ensuring timely notification and ongoing communication with insurers.
  • Review and verify claim-related invoices, ensuring completeness and accuracy of supporting documents.
  • Prepare and submit claims statements to insurers and follow through until funds are received and claims are closed.
  • Record insurance policies in PAL and create purchase orders for insurance-related expenses; participate in invoice approval.
  • Prepare and generate periodic reports for the insurance department.

Requirements

  • At least 3 years of relevant experience in a mid- to large-sized company or insurance firm.
  • Proficient in MS Office; experience with ERP systems required.
  • Strong team player with a positive and collaborative attitude.
  • Experience in the maritime sector is an advantage.
  • Excellent verbal and written English communication skills.
  • Highly organized, proactive, accurate, and detail-focused.

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