QA Analyst(BPO)

3 hours ago

Taguig, National Capital Region, Philippines vCustomer Philippines, Inc. Full time ₱900,000 - ₱1,200,000 per year

 We're Hiring: Quality Assurance Analyst

 Work Where People Matter

• At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

 Why You'll Love It Here

• Growth you can see – promotions and career paths await

• Learning that sticks – trainings to sharpen your skills

• A workplace that cares – inclusive, supportive, and people-first

• Health coverage you can count on

• Rewards when you refer friends to join the team

 Your Day-to-Day

• Monitor all customers engagements and ensures accuracy of the outputs

• Coordinate and facilitates call calibration/training sessions for vendor Quality Analysts partners

• Train and certify new Internal Quality Analysts (IQAs) and Vendor Quality Analysts (VQAs)

• Publish quality trends, feedback and improvement/enhancement reports

• Deal tactfully and courteously with clients

• Produce Quality reports and dashboards such as TNI, Pareto, etc.

• Drive process improvement and ensure process compliance

• Contributes to the development of the short and long term goals of the process

• Ensure quality/RCA (Root Cause Analysis) alignment and CSAT (Customer Satisfaction) targets are met at all times

• Drive first call resolution and quality initiatives in the program

What We're Looking For

• At least 1 year of experience in quality assurance analysis

• Solid experience handling/supporting any sales account(acquisition or retention)

• Proficiency in Google Ads, YouTube Ads, and Facebook Ads platforms

• Strong problem-solving and analytical skills

• Excellent verbal and written communication skills

• Bachelor's degree in Marketing, Business Administration, or related field (preferred)

• Certifications in Google, YouTube, and Facebook Ads (highly desirable)

• Knowledge of SEO and SEM principles

• Adaptable, innovative, and proactive mindset

• Willing to work in a 24x7 environment

• A collaborative team player with strong interpersonal skills

 Work Setup

• Location: Work in Office – Taguig City

• Shift: Shifting but mostly graveyard

 About Tech Mahindra Philippines

• We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.

 Your Next Move

• If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

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