L2 Service Desk Engineer

2 days ago

Bonifacio Global Metro Manila, Philippines IT by Design Philippines Inc. Full time ₱900,000 - ₱1,200,000 per year

About the role

We are seeking a skilled L2 Service Desk Engineer to join our dynamic IT by Design Philippines Inc. team in Bonifacio Global City, Taguig City, Metro Manila. This full-time position will play a crucial role in providing high-quality technical support and resolving complex IT issues for our clients.

What you'll be doing

  1. Provide advanced-level technical support and troubleshooting for a variety of IT systems and applications
  2. Investigate, diagnose and resolve complex IT incidents and service requests
  3. Escalate unresolved issues to the appropriate teams or third-party vendors as needed
  4. Document and maintain detailed records of all support activities
  5. Collaborate with cross-functional teams to ensure seamless service delivery
  6. Continuously expand your knowledge and skills to stay up-to-date with the latest technologies

What we're looking for

  1. Minimum of 2 years of experience in a similar L2 Service Desk or IT support role
  2. Strong problem-solving and troubleshooting skills with the ability to diagnose and resolve complex technical issues
  3. Proficient in the use of IT service management tools, ticketing systems and remote support software
  4. Excellent communication and interpersonal skills to effectively liaise with clients and team members
  5. Ability to work independently and as part of a team to meet defined service level agreements
  6. Certifications in relevant IT technologies or service management frameworks (e.g. ITIL) would be an advantage

What we offer

At IT by Design Philippines Inc., we are committed to providing a supportive and rewarding work environment. We offer a competitive salary, opportunities for career development, and a range of benefits to support your wellbeing and work-life balance.

About us

IT by Design Philippines Inc. is a leading provider of IT services and solutions. We pride ourselves on our technical expertise, customer-centric approach, and commitment to excellence. Our goal is to empower our clients with the right technology and support to drive their business success.

If you are passionate about providing exceptional IT support and want to be part of a dynamic team, we encourage you to apply now.

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