Team Lead

1 week ago

Mandaue City, Central Visayas, Philippines Moder Full time ₱900,000 - ₱1,200,000 per year

Moder Solutions Inc. is hiring Team Leaders

 
Alabang, Muntinlupa City

Work Setup: 100% Onsite

Shift: Night Shift (9pm to 6am)

Start Date: 
November 10

Company Description

Moder was founded in December 2020 with the mission to positively impact the financial health of companies by powering their in-house processes using top talent, workflow best practices, and progressive technology. We specialize in supporting the US mortgage, insurance, and banking industries by offering end-to-end or component-based outsourcing. Our team is composed of outsourcing industry experts with decades of experience who expect the highest caliber of service and delivery. Moder is an American-owned company based in the US with offices in India and the Philippines.

Role Description

Moder Solutions Inc. is hiring a driven and experienced 
Team Lead
 to join our 
US mortgage account
 in Alabang.

We're looking for a strong BPO leader with a background in 
billing and collections
, excellent communication skills, and a proven ability to coach and develop high-performing teams.

Responsibilities

  • Lead a team of 
    12–20
    residential mortgage professionals
  • Track team performance and send daily production updates, including productivity tips and improvement plans
  • Motivate and guide the team through coaching, recognition, and team-building initiatives
  • Oversee 
    pipeline management
     to ensure SLA and performance metrics are consistently met
  • Collaborate with Operations, Quality, and Performance teams to align on goals and priorities
  • Conduct 
    1:1 coaching sessions
    , daily/weekly huddles, and regular feedback meetings
  • Act as a 
    Subject Matter Expert (SME)
     to assist with escalations and support team learning
  • Provide insights for process improvements, training updates, and job aid enhancements
  • Help team members develop skills and reach performance targets through structured development

Qualifications

Bachelor's degree preferred

Minimum of 
2 years' experience

in a 
Team Lead or Supervisory

role in the 
BPO industry

 
Strong billing and collections experience is REQUIRED

Background in 
mortgage, banking, lending, finance

, or insurance is a plus

Excellent written and verbal English communication skills

Proficient in 
Microsoft Office

, especially Excel and PowerPoint

Willing to work 
onsite

in 
Alabang, Muntinlupa City

Perks & Benefits

  • Competitive offer
  • HMO coverage
     with 
    1 free dependent
  • Life Insurance
  • Opportunities for career advancement and skill development

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