Customer Support Agent

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time $30,000 - $50,000 per year

Job Description:

We are seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will handle customer inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience. You will manage communication through phone, email, chat, or in-person interactions, maintaining a professional and helpful approach at all times. By delivering excellent service, you will play a vital role in building strong customer relationships and enhancing our company's reputation.

Qualifications:

* At least High School Graduate (old curriculum) or Senior High School Graduate

* Preferably with at least 6 months of Customer Care Experience (CCE)

* Excellent communication skills

As a CSR, you will work closely with other departments to ensure that customer needs are addressed quickly and effectively. This includes processing orders, tracking shipments, updating records, and following up on requests. Strong problem-solving skills, patience, and adaptability in a fast-paced environment are essential.

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