L2 Data Ops Support Engr

L2 Data Ops Support Engineer

Job Summary

We are seeking a proactive and detail-oriented Data Operation Support Engineer (Level 2) to join our AMS team. This role is responsible for monitoring, troubleshooting, and supporting data pipelines and analytics platforms built on Google Cloud Platform (GCP), Informatica IICS, and Power BI. The ideal candidate will ensure stability, performance, and reliability of data operations in a production environment, while collaborating with Level 1 support, development, platform teams, and business stakeholders.

Job Responsibilities

• Monitor and support data workflows and orchestration using
Cloud Composer (Airflow)

and
DBT

.

• Investigate and resolve Incidents in
BigQuery

,
Dataflow

,
Dataproc

, and
Pub/Sub Pipelines.

• Perform root cause analysis for failed jobs and data inconsistencies.

• Manage and troubleshoot IICS ETL jobs, including job failures, performance bottlenecks, and data quality issues.

• Support Power BI dashboards and datasets, including refresh failures, access issues, and performance tuning.

• Maintain and enforce IAM policies for secure and compliant data access.

• Collaborate with Level 1 support to escalate and resolve complex incidents.

• Document standard operating procedures (SOPs), known issues, and resolution steps.

• Participate in change management, release validation, and post-deployment support.

• Ensure SLAs are met and contribute to continuous improvement of support processes

Job Qualifications

Must Have Skill(s):

• At least 3 years of experience with Google Cloud Platform.

• Knowledgeable with GCP Services:

o
BigQuery:

Query troubleshooting, job monitoring, partitioning basics.

o
DBT

: Model execution monitoring, dependency resolution, test failures.

o
Cloud Composer (Airflow):

DAG monitoring, log analysis, task retries.

o
Pub/Sub:

Subscription monitoring, message flow validation.

o
Dataproc:

Job status tracking, basic Spark/Hadoop job support.

o
Dataflow:

Pipeline monitoring, error log interpretation.

• Strong hands-on experience with the following:

o
IICS:

(Informatica Intelligent Cloud Services): Monitoring and managing mappings, schedules, and error handling or any equivalent experience.

o
IAM

: Managing roles, permissions, and service accounts for data access or equivalent experience.

o
Power BI:

Troubleshooting data refresh issues, managing gateways, user access, and basic DAX debugging.

• Strong analytical and problem-solving skills.

• Strong communication skills for coordination with cross-functional teams.

• Ability to work on rotational shifts ideally in 24/7 support environment.

L3 Data Analytics Engineer

Job Summary

We are seeking a seasoned Level 3 Data Analytics Engineer with deep expertise across modern integration and analytics platforms. This role involves advanced incident/issue troubleshooting, performance tuning, and enhancement of enterprise data solutions built on GCP services, ETL tools & BI Platforms to ensure seamless data flow. This position will serve as a technical escalation point and collaborate with cross-functional teams to ensure data reliability, scalability, and business continuity.

Job Responsibilities

• Maintain and enhance existing data pipelines and workflows in GCP using
BigQuery

,
Dataflow

,
Dataproc

,
Composer

,
Pub/Sub

, and
DBT

.

• Develop and manage ETL/ELT processes integrate with cloud and on-premises data sources.

• Design and implement data models and transformations in BigQuery using DBT.

• Monitor and troubleshoot data jobs and orchestrations using Cloud Composer (Airflow).

• Ensure secure and compliant data access using IAM roles and policies.

• Maintain interactive dashboards and reports using Power BI.

• Collaborate with cross-technical teams to address any issues or problems

• Perform root cause analysis and resolution of data issues in production environments.

• Document data flows, architecture, and operational procedures.

• Participate in incident management, change requests, and continuous improvement initiatives.

Job Qualifications

Must Have Skill(s):

• At least 3 years of extensive experience with Google Cloud Platform.

• Strong experience with GCP Services: (DBT, BigQuery, Pub/Sub, Cloud Run, Composer, Dataproc, Dataflow, IAM, & Airflow)

• Strong hands-on experience with

o
IICS

(mapping, task flows, parameterization).

o
Power BI

(DAX, Power Query, gateway configuration).

• Proficiency in SQL, Python, and data modeling.

• Excellent communication for stakeholder engagement and cross-functional team coordination.

• Strong analytical and problem-solving skills.

• Ability to work in rotational shifts or on-call support.

WORK ARRANGEMENT:

Work schedule: Night shift/ Rotational Shift (24/7 Support)

Work set-up: Hybrid/WFH

Work location: Open to Manila and Cebu based PH Applicants / Ofc Location: Paseo Makati & IT Park Cebu