L1 Service Desk Analyst

3 hours ago

Taguig, National Capital Region, Philippines Canon Business Services ANZ Full time ₱375,000 - ₱750,000 per year

About Us
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

Essential Duties

  • Providing 1st level of support to Corporate clients
  • Troubleshooting user desktop related problems using the phone and remote access tools
  • Escalating problems to 2nd/3rd Level support or 3rd party vendors
  • Performing Server tasks: Active Directory account creation / Exchange and Citrix troubleshooting
  • Perform AD and Exchange Administration
  • Perform Printer Management and troubleshooting
  • Logging all calls and jobs via the helpdesk system
  • Providing a high level of Customer Service and communication, meeting and exceeding client expectations
  • Managing warranty and hardware returns
  • Ensuring all outstanding calls / issues are resolved or escalated

Qualifications

  • At least 2 years' experience in technical support in an IT Support role
  • ITIL Foundation Certification or working in an environment using the ITIL Framework desired
  • At least one IT Certification (e.g., MCP, MCSE, MCITP, CompTIA A+ etc.) desired
  • Degree or Tertiary Qualification (desirable)
  • Passion for 'Customer Service Excellence'
  • Passion for IT/Computers
  • Excellent knowledge of IBM Lotus Notes 8.5
  • Excellent knowledge of Microsoft desktop operating systems (Windows 2000, Windows XP, Win7)
  • Excellent knowledge of Microsoft desktop applications (MS Word, MS Excel, MS Outlook etc.)
  • Excellent knowledge of TCP/IP and networking
  • Excellent troubleshooting skills
  • Excellent verbal and written communication skills
  • Excellent telephone manner
  • Good interpersonal skills
  • Ability to work in a team environment with a shared workload

If this sounds like you, we'd love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps

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