Quality Specialist

RESPONSIBILITIESPerforms call monitoring and provide quality related reports of agent performanceServes as point of contact for quality issues and questionsPrepares metrics/KPI reports and interacts with operations regarding quality improvementsProvides performance feedback and input on all monitored calls and customer interaction (Chat, Email, Process...

The QA Specialist ensures consistent service quality across all customer interactions by monitoring, evaluating, and guiding the performance of call center agents. This role involves analyzing quality trends, providing actionable feedback, and collaborating with operations to drive process improvement and enhance the customer experience.Key...

Role Purpose:This role focuses on ensuring that distribution partners and connections operate at optimal levels, contributing to improved customer satisfaction and operational efficiency. By leveraging analytical skills and attention to detail, the specialist will support the organization's commitment to excellence in service delivery, fostering...

OverviewThePermit QC Specialistis responsible for reviewing, tracking, and ensuring the quality and compliance of permits related to telecommunications and fiber network construction. This role requires coordination with municipalities, engineering teams, and permitting specialists to ensure all submissions meet jurisdictional requirements and client...

Job OverviewThe Quality Assurance Intern will support the QA team in ensuringthat mobile and web-based applications meet established standards of quality, including accessibility, usability, user experience, design, and performance. The intern will work closely with teams of quality assurance specialists, developers, designers, and project managers in an...

Position: IT Data SpecialistThe Data Specialist is focused on the structure, models, and standards of data for large projects and programs. The goal of the data architect is to ensure that the end-to-end solution being designed and delivered will be harmonious with the enterprise data model and support the overall information strategy. To use expert...

About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

REQ 26/08/2025Financial Crime Prevention InvestigationsMakati City, FilipijnenING HubsAt ING we value and support our employees before recruiting eternal talent. If you think this vacancy is the right net step in your ING career, we'd encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply....

Company DescriptionAVANTOPIA is a Business Activity Support service provider dedicated to helping organizations achieve efficiency, cost-effectiveness, and excellence in service delivery. We specialize in high-quality outsourcing solutions tailored to meet specific client needs. Our team of industry experts brings years of experience, ensuring services are...

JOB PURPOSEThe Construction Specialist is responsible for managing and supporting the planning, execution, and monitoring of retail store construction and renovation projects. This role ensures that projects are delivered on time, within budget, and aligned with GOLDEN ABC's brand identity and quality standards.The Construction Specialist coordinates with...