Team Lead

3 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year


TASQ is looking for three team leads who can start working on August 18, 2025, in BGC, Taguig.

* We will only process candidates that can start by Monday, August 18, 2025 only
* Candidates should be living within the 15 km radius of BGC.

General Knowledge & Skills:

  • Knowledge of Customer care operations
  • Experience in managing teams
  • Able to coach, mentor, motivate and interact with people
  • Excellent verbal and written communications
  • Strong decision-making and analytical ability
  • Demonstrate patience, passion for problem solving, ability to use knowledge bases and tools

Key requirements:

  • Minimum experience of 4 years with customer service in the BPO/BPM industry
  • Bachelor's degree in any course or equivalent experience
  • A minimum of 3 years in the role of a team leader is required. MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.
  • Willingness to work in rotational shifts
  • Amenable to working in shifting schedules.
  • Amenable to working ONSITE (TAGUIG).
  • Able to start ASAP

Job Responsibilities:

  • Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management, etc.
  • Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
  • Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
  • Regularly formulate and execute internal and external governance
  • Effectively handle client escalations and formulate actions to resolve any concerns
  • Work with the operations managers to obtain necessary resources like training and support for the teams' requirements.
  • Conduct quality assessment of agents' performance and formulate trends for performance improvement of agents & teams
  • Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
  • Familiarize the team with the latest process update and changes, team and individual targets
  • Identify process improvement ideas and mentor team members on implementing improvement ideas/Six sigma/lean projects

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