Team Lead
2 days ago
Work Setup: Amenable to work onsite during training (2-3 months), Hybrid work arrangement after training
Location: McKinley West, Taguig
Shift: Night Shift
Schedule: Weekends Off
Nature of Work: Voice
Requirements:
- Associate's or Bachelor's Degree
- At least 3 years of experience leading a team handling insurance services/financial/banking accounts (Global Support BPO or Shared Services)
- Metrics/KPIs: Preferably with experience handling/monitoring metrics, e.g., CSAT, NPS, AHT, FCR
Benefits:
- HMO with up to 3 dependents covered
- Retirement Benefit
- Annual Appraisal
- Performance Bonus
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