Team Lead

Operations Supervisor Travel/Airline (Taguig) | OnsiteLocation: McKinley West, TaguigWork Setup: OnsiteShift Schedule: Night ShiftStart Date: ASAPRole Overview:We are seeking an experienced Operations Supervisor to lead a team of customer service agents in a dynamic travel and airline contact center environment. The ideal candidate will have a passion for...

Team Leader Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and in our Traveller Services team we believe in providing the best in class customer experience in the most seamless and efficient way. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we...

TASQ is seeking a call center trainer, preferably with experience in financial accounts, for a position in Taguig. Candidates should be prepared for a phone pre-screening; subsequent interviews will be conducted either in person or virtually.**Benefits:**- HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance bonuses -...

About the job: PHRN Team Lead (McKinley West Taguig) | Hybrid Work Setup: Amenable to working on-site during training (2-3 months), Hybrid work arrangement after training (3x a week on-site, 2x a week WFH) Location: McKinley West, Taguig Shift: Night Shift Schedule: Weekends Off Nature of Work: Voice Requirements:Nursing DegreeShould have an active PHRN...

About the job: Team Lead PHRN (McKinley West, Taguig) | HybridWork Setup: Amenable to working on-site during training (2-3 months), Hybrid work arrangement after training Location: McKinley West, TaguigShift: Night ShiftSchedule: Weekends OffNature of Work: VoiceRequirements:Nursing DegreeShould have an active PHRN licenseMust have experience handling a team...

Work Model: Fully On-SiteShift Type: Rotational EST HoursPosition Summary:Managed Services Team Leader will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD's onshore Clients when dealing with and resolving a...

Duties and Responsibilities:Delegate, control and review work assignments of direct reportsPlan, supervise, and participate in annual operating and capital budget preparationPrepare quarterly reforecasts including financial and cashflow projectionPrepare month end close reviews, trending reports, volume analysis, normalization analysisFollow-up on...

Work Setup: Amenable to work onsite during training (2-3 months), Hybrid work arrangement after trainingLocation: McKinley West, TaguigShift: Night ShiftSchedule: Weekends OffNature of Work: VoiceDuties and ResponsibilitiesLead and mentor a team of PHRNs handling claims, eligibility, and healthcare inquiries.Monitor key performance metrics (CSAT, NPS, AHT,...

Requirements:Minimum 4 years of voice BPO experience in Fraud Contact Center, Fraud & Non-Fraud InvestigationsRequired financial/fraud voice backgroundBachelors degree in any courseA minimum of 3 years in the role of a Team Leader must have handled a team of voice agentsAmenable to work in shifting schedules.Amenable to work onsite (BGC Taguig)Able to start...

JOB SUMMARY:The Record to Report (R2R) Team Lead is responsible for managing the day-to-day operations of the R2R team, ensuring timely and accurate financial reporting, compliance with company policies, and adherence to service level agreements (SLAs). This role involves leading and guiding team members, optimizing processes, and driving continuous...