Facilities Coordinator

6 days ago

Clark Freeport Zone Pampanga Philippines FIT BUSINESS SERVICES INC Full time ₱400,000 - ₱600,000 per year

Administer the client's proprietary platform to fulfill the following responsibilities:

Operations and Dispatching


• Process work orders, ensuring services are organized and issued to service providers.


• Assist in preparing quotations for services for both new and existing clients.


• Coordinate with site managers, internal teams and service providers to start, monitor and close work orders, while ensuring timely service and proper documentation in portals


• Track and follow up on escalated issues to ensure completion

Help Desk Controller


• Provide helpdesk support on the client's proprietary platform (PP), collaborating with the team and managing shared responsibilities


• Perform administrative tasks within the client's PP, including data maintenance, equipment registers, and compliance tracking.

Training and Onboarding


• Partner with HR team in client site inductions, recruitment, and posting job ads.


• Maintain and audit training matrices and assist with operational meetings.

Troubleshooting and Support


• Respond to escalations on PP and other platforms, ensuring timely resolution.


• Partner with IT to provide support for system maintenance, software updates, and troubleshooting client's PP


• Partner with IT team in optimizing client's PP performance and managing technical issues.


• Partner with Finance team on reporting, invoicing, and system integration maintenance.

Communications, Compliance and Management Reporting


• Manage incoming emails, close tasks, and follow up as needed.


• Assist in creating operational reports at site, state, and national levels


• Communicate updates and alerts to clients, cleaners, and service providers via email and phone.


• Document and report OHS incidents, accidents, and near-misses.


• Ensure accurate record-keeping and streamline cross-departmental processes.


• Communicate regularly with divisional teams and prepare monthly reports.


• Ensure compliance with statutory and company standards, including purchase orders and creditor workflows.


• Maintain and escalate contractor compliance issues as necessary


• Ensure compliance with ISO 9001:2015, ISO 45001:2018, ISO 14001:2015, ISO 6000:2010, and HACCP standards.

Requirements:


• Graduate of any Bachelor's Degree in Management or related courses


• At least two years' experience in performing project management, operations support or team / work dispatching roles


• Experience in property management, commercial cleaning, construction or similar industries is an advantage


• Proficient in the use of mainstream project / task management software or proprietary platforms with similar functions is an advantage


• Strong coordination, communication, and customer service skills.


• Proficient in Microsoft Office, data reporting, and troubleshooting.


• Ability to prioritize, organize tasks, and manage system maintenance.


• Experience with training, process streamlining, and cross-department collaboration.

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