Merchandising Support Services Supervisor

2 days ago

Quezon City, National Capital Region, Philippines Robinsons Handyman Inc Full time $60,000 - $80,000 per year

Position Summary:

The Merchandising Support Services Supervisor is responsible for overseeing day-to-day merchandising support activities, ensuring accurate product data entry, pricing, and promotional updates in the retail systems. This role supervises a team of merchandising support staff and coordinates with buying, inventory, and operations teams to maintain data integrity and operational efficiency. The Supervisor ensures that product information is consistent, complete, and aligned with merchandising strategies, helping to drive product visibility and accuracy across stores and digital platforms.

Key Responsibilities:

  1. Supervise the day-to-day tasks of the merchandising support team to ensure timely and accurate product setup, pricing, and promotional updates.
  2. Review and approve product master data entries and updates in line with company standards.
  3. Coordinate with buyers, category managers, marketing, and store teams to ensure smooth execution of product launches and promotions.
  4. Monitor data accuracy, identify discrepancies, and resolve system or entry issues quickly.
  5. Conduct regular audits of product data and system records to ensure quality and compliance.
  6. Prepare and distribute operational reports related to product availability, pricing accuracy, and promotional compliance.
  7. Support training and development of team members, ensuring consistency in work quality and adherence to processes.
  8. Recommend and assist in implementing process improvements for greater efficiency and accuracy.
  9. Escalate complex issues to the Assistant Manager and collaborate on resolving system or process-related concerns.
  10. Ensure compliance with internal policies and merchandising timelines.

Qualifications:

  • Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.

  • At least 2–3 years of experience in merchandising operations, retail data management, or related support services.

  • Prior experience in a supervisory or team lead role is preferred.

  • Proficiency in Microsoft Excel and experience using retail management systems or ERP platforms (e.g., SAP, Oracle, NetSuite).

  • Strong attention to detail and commitment to data accuracy.

  • Good organizational and problem-solving skills.

  • Ability to work collaboratively across departments and manage competing priorities.

  • Strong communication and leadership skills.

  • Knowledge of retail product lifecycle and merchandising workflows is an advantage.

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