Tech Customer Spt Coordinator I

2 weeks ago

Manila, National Capital Region, Philippines Remitly Full time ₱150,000 - ₱250,000 per year
Job Description

BASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.
 

TECHNICAL SKILLS:

• Hardware/software installation.

• Hardware/software troubleshooting.

• Basic understanding of software monitoring tools.

• Understanding backup procedures.

• Good problem-solving skills.

• Good organizational skills.

• Ability to travel less than 25%.

• All other duties as assigned.

ACCOUNTABILITIES:

• Participate in the resolution of end user's desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.

• Provide support and technical setup at some trade shows which includes periodic travel.

• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.

• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.

• All other duties as assigned.

QUALIFICATIONS:

  • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)

  • With Call Center experience preferred but not required

  • Must be detail oriented and knows how to multi-task (communicating with the customer while documenting the interaction)

  • Demonstrates knowledge and proficiency in Microsoft office applications, with excellent keyboard skills

  • Excellent verbal and written communication skills

  • Ability to research and obtain necessary information using provided resources

  • Ability to ask all relevant questions

  • Ability to follow instructions for entering complete notes and make appropriate record disposition and recommendation

  • Energetic, positive thinking and self-motivated

  • Willing to be cross-skilled/upskilled if needed

  • No reliability/attendance issues

  • Do tasks as assigned



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