Service Desk Technician L3

2 days ago

Philippines LAdmins Full time $90,000 - $110,000 per year

We are looking for a highly skilled and dependable Service Desk Technician L3 with extensive experience in network support, server configuration, macOS systems, Google Workspace, and Microsoft environments. This is a remote role requiring at least 4 years of technical experience and a strong ability to work independently or support senior engineers on complex deployments.


Benefits and Compensation:

  • ₱90,000 to ₱110,000 basic salary

  • $500 travel allowance (upon regularization)

  • ₱5,000 monthly health allowance

  • Paid Time Off

  • Annual Bonus (at risk)


Responsibilities: Technical Support & Deployment

  • Respond to time-and-material (T&M) service requests and support users across various environments.

  • Independently manage small to mid-sized projects; assist senior engineers on large-scale deployments.

  • Provide installation, configuration, and troubleshooting for:

    • Microsoft 365, Azure AD, Intune, and Google Workspace

    • Windows desktop/server environments and macOS systems

    • Firewalls, routers (Meraki, SonicWall), VLANs, VPNs, DNS, DHCP

Systems & Network Administration

  • Setup and manage:

    • Hyper-V hypervisors and virtual machines

    • Backup and antivirus systems, file/print/remote access services

    • Email systems (Exchange, Gmail), user accounts, and permissions

Documentation & Process

  • Log daily time entries (minimum 8 hours).

  • Document and maintain client network environment details accurately.


Qualifications: Experience

  • 4 years of experience with:

    • VLANs, Routing, Firewalls, Server Hardware (CPU/RAID/SCSI)

    • Data Backup/Recovery, VPN Connectivity

  • 3 years supporting:

    • Google Workspace

    • Apple/macOS in business environments

Skills

  • Deep knowledge of Microsoft 365 and Google Workspace configuration

  • Expertise in setting up Hyper-V VMs and maintaining server systems

  • Strong understanding of firewall/router configuration

  • Basic database server maintenance


Certifications (Preferred)

  • MCITP, MCP, CCNA/CCDA/CCNP

  • Project

  • Network

  • Apple Certified


Ideal Candidate Traits:

  • Reliable, detail-oriented engineer with a focus on maximizing productivity and client satisfaction

  • Receives consistently positive feedback from clients

  • Able to follow direction while working independently in a remote environment

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