Customer Care Representative

5 days ago

Bonifacio Global Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱32,000 - ₱864,000 per year

Sun Life Financial, a global leader in insurance and financial services, is expanding its Customer Care Team in BGC, Taguig City Join a world-class organization that values people, growth, and purpose. Be part of a team that provides top-tier customer support to Sun Life's Canada and U.S. clients, handling inquiries on claims, benefits, and eligibility.


Position Details:

Work Location: BGC, Taguig City

Work Setup: Hybrid (3 days onsite, 2 days work-from-home)

Schedule: Night Shift (8PM onwards) | Fixed Weekends Off

Training: 30–40 days onsite training


Qualifications:

College Graduate or 3rd Year Undergraduate (no back subjects)

For 2-Year College or Vocational Graduates – at least 1 year BPO experience in healthcare, financial, or insurance accounts

For Bachelor's Degree Holders – at least 1 year and 6 months BPO experience in healthcare, financial, or insurance accounts

Strong understanding of performance metrics (AHT, CSAT, QA)

Excellent English communication and customer service skills

Stable internet connection (minimum 25 Mbps) and webcam for online assessments


Compensation & Benefits:

Salary Range: ₱18,000 – ₱24,000 Basic Pay + ₱7,000 Non-Tax Allowance

Total Monthly Package: Up to ₱32,000

Additional Perks:

  • HMO (Day 1 coverage for employee + dependents)
  • 13th & 14th Month Pay
  • 10% Night Differential
  • Paid Canadian Holidays | Double Pay for PH Holidays
  • Life Insurance (₱1M coverage) & Retirement Plan
  • Rice, Uniform, Shoe & Vitamin Allowances upon regularization

Why Join Sun Life Financial?

-Be part of a globally trusted financial brand

-Enjoy hybrid flexibility and fixed weekends off

-Experience long-term career stability and growth

-Thrive in a supportive and professional environment


How to Apply:

Send your updated resume to

Viber: Dom Estrael - Nezda Global)


SunLife #NezdaGlobal #CustomerService #FinancialAccount #InsuranceAccount #HiringNow #BPOCareers #TaguigJobs #BGCJobs #HealthcareAccount #CallCenterJobs

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