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Training and Development Officer

3 weeks ago

Makati City, National Capital Region, Philippines The Moment Group Full time

The Training Officer (FOH and BOH) plays a vital role in supporting the success of The Moment Group by assisting the Training Manager in developing, updating, and delivering training programs across targeted stores or brands. This role involves managing communication plans, conducting training sessions, and identifying areas for operational improvement through training needs analysis (TNA). Occasional fieldwork is expected to assess technical competencies and recommend training solutions.

Key Responsibilities

  • Training Execution & Logistics

  • Prepare all logistical requirements at least a day before the assigned training program, ensuring accuracy, completeness, and timeliness.

  • Conduct training sessions as assigned by the Director of Growth, maintaining an average evaluation score of at least 90%.

  • Needs Assessment & Program Development

  • Conduct Training Needs Analysis (TNA) to identify operational and performance gaps.

  • Create comprehensive, targeted technical training modules based on identified gaps.

  • Data Management & Reporting

  • Maintain and update the training database with 100% accuracy and completeness.

  • Submit reports and documentation related to training and TNA promptly and accurately.
What We're Looking For

We're seeking individuals who can bring both operational and strategic training insight to the table. Ideal candidates possess the following qualifications and competencies:

Minimum Qualifications

  • Experience in the Food and Beverage (F&B) industry is required.
  • At least 2–3 years in a supervisory or training-related role.

Core Competencies

  • Communication & Influence

  • Effectively communicates in formal and complex settings, even when topics are sensitive or technical.

  • Develops influencing strategies to align stakeholders and promote training initiatives.

  • Strategic Thinking & Decision-Making

  • Sees the bigger picture when solving problems; evaluates long-term implications of decisions.

  • Helps develop strategic direction and translates strategy into action plans.

  • Customer-Centric Mindset

  • Formulates and executes training strategies to enhance internal and external customer experiences.

  • Team Leadership & Development

  • Motivates and leads diverse teams toward shared goals.

  • Identifies team competency gaps and recommends developmental programs.

  • Technology Use

  • Leverages IT and learning management systems (LMS) to improve training delivery, efficiency, and data reporting.

This role is perfect for someone passionate about people development, with strong analytical skills, strategic insight.