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Customer Support for Telco Account
3 weeks ago
We are seeking an experienced Customer Support Agent to join our team in Makati City, Metro Manila. As a Customer Support for Telco Account, you will be responsible for providing exceptional customer service to our clients in the telecommunications industry. This is a full-time position with opportunities for growth and development within the company.
What you'll be doing
- Handling inbound customer inquiries and requests via phone, email, and chat
- Troubleshooting and resolving customer issues in a timely and efficient manner
- Maintaining accurate and detailed records of all customer interactions
- Identifying and escalating complex issues to the appropriate team members
- Providing feedback and suggestions for process improvements
- Adhering to company policies and procedures to ensure a consistent customer experience
What we're looking for
- Strong communication and interpersonal skills, with the ability to effectively engage with customers
- Excellent problem-solving and critical thinking abilities
- Accepting 6 months of sales experience alone
- Proficiency in English, both verbal and written
- Ability to work in a fast-paced, high-volume environment and adapt to changing priorities
What we offer
- Competitive salary and performance-based bonuses
- Comprehensive healthcare and insurance benefits
- Opportunities for career advancement and professional development
- Flexible work arrangements and work-life balance initiatives
- Positive, collaborative, and supportive work environment
If you are passionate about providing excellent customer service and are looking to join a dynamic and growing organisation, we encourage you to apply now.
