Application Support Analyst
5 days ago
JOB RESPONSIBILITIES
- Responsible for troubleshooting the software applications a company uses and ensuring that help desk tickets are resolved in a timely fashion.
- Provide expert support to end users in the identification and resolution of application related issues.
- Maintenance of the Known Error Database (KEDB)
- Responsible for acknowledging the tickets within the Service Level Agreement (SLA).
- Escalation of tickets to the right resource with proper endorsement of the issue.
- Assumes all other duties and responsibilities as necessary.
JOB QUALIFICATIONS
- Bachelor's degree in Computer Science or Information Technology, or equivalent experience;
- Open for fresh graduates.
- Basic knowledge in using any ticketing system (SDP, SFDC)
- Basic knowledge in SQL Scripting.
- Basic knowledge in Local Area Network (LAN), Wide Area Network (WAN), Intranet & Internet connectivity.
- Good understanding of the organization's goals and objectives.
- Willing to work in a Hybrid Setup (Makati and Binondo)
- Must Have Good Interview connection
Job Type: Full-time
Pay: Php18, Php20,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
- Work from home
Education:
- Bachelor's (Preferred)
Experience:
- Application Support: 1 year (Required)
- ticketing experience (SDP,SFDC): 1 year (Required)
- SQL Scripting: 1 year (Required)
Work Location: In person
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