Application Support Analyst

2 days ago

Manila, National Capital Region, Philippines Equitable Computer Services Full time ₱200,000 - ₱240,000 per year

JOB RESPONSIBILITIES

  • Responsible for troubleshooting the software applications a company uses and ensuring that help desk tickets are resolved in a timely fashion.
  • Provide expert support to end users in the identification and resolution of application related issues.
  • Maintenance of the Known Error Database (KEDB)
  • Responsible for acknowledging the tickets within the Service Level Agreement (SLA).
  • Escalation of tickets to the right resource with proper endorsement of the issue.
  • Assumes all other duties and responsibilities as necessary.

JOB QUALIFICATIONS

  • Bachelor's degree in Computer Science or Information Technology, or equivalent experience;
  • Open for fresh graduates.
  • Basic knowledge in using any ticketing system (SDP, SFDC)
  • Basic knowledge in SQL Scripting.
  • Basic knowledge in Local Area Network (LAN), Wide Area Network (WAN), Intranet & Internet connectivity.
  • Good understanding of the organization's goals and objectives.
  • Willing to work in a Hybrid Setup (Makati and Binondo)
  • Must Have Good Interview connection

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Education:

  • Bachelor's (Preferred)

Experience:

  • Application Support: 1 year (Required)
  • ticketing experience (SDP,SFDC): 1 year (Required)
  • SQL Scripting: 1 year (Required)

Work Location: In person

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