IT System Support Analyst

2 hours ago

Manila, National Capital Region, Philippines Innovatz Global Full time ₱600,000 - ₱1,200,000 per year

Role: IT System Support Analyst (IT Operations)

Location: Manila

Duration: Full time

Job Description:

General Job Description

Participates in the entire software development lifecycle, with a primary focus on evergreen support of existing software solutions requiring significant knowledge of enabled business domain, workflows, and processes.

Specific skill/experience requirements

  • Experience in supporting vendor/SaaS applications
  • ITSM Incident and Change Management principles and practices
  • Experience in ServiceNow Incident and Task Management
  • Experience in coordinating across multiple support teams

Preferred qualifications but not mandatory

  • Exposure to Procurement and Supply Chain Management applications (e.g. Smart by GEP or Ariba)

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