Analyst - Processing

Some Careers Have More Impact Than Others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of
Analyst - Processing.
Principal Responsibilities

• Act as a first point of escalation for operational issues within the team and be able to communicate, address, and resolve issues with the relevant areas in a timely manner.
• To ensure the escalation of all problems/risk issues within their area to the respective stakeholders and the appropriate levels of management
• To act as team leader, process specialist and reference point for the team.
• Deputise the team manager when required
• Ensure customer and stakeholder emails are responded by the team in a timely manner, with due consideration of urgency and importance
• Provide an excellent level of service and support to our colleagues, internal and external customers, taking ownership of issues arising, as well as developing and maintaining good relationships all around.
• Participate in forums and meetings to drive client service excellence
• Play an active role in change initiatives – it is expected that productivity increases year on year
• Support any team, departmental, and centre initiatives aimed at improving work-life balance.
• In partnership with the team manager, build a robust succession within the team and ensure the absence of key person dependencies.

Requirements

• Minimum of 3 years in treasury operations, especially settlements or performed 2 years in the current role in investment banking field
• Prior supervisory experience essential with proven man-management skills.
• Able to think creatively and work under pressure to meet stringent deadlines
• Ability to present information and recommendations to senior stakeholders
• Accomplished understanding of Debt Securities business i.e. Front to Back trade lifecycle process and fixed income products– booking, settlements to name a few
• Basic control doctrines – segregation of duties, access management, escalations, checklists, reports to name a few
• Demonstrate clear understanding of financial markets in terms of general principles and products of the markets
• Strong interpersonal skills. Ability to communicate effectively between clients and the various departments within HSBC.
• Strong client service focus and understanding displaying a natural interest in Client.
• Ability to problem solve, articulate requirements and implement change were necessary.
• Proven ability to build and develop strong teams
• Strong written and verbal communication skills.
• Ensure supervision that team is able to collaborate with the other regional teams in the Follow-The-Sun model i.e. crossover

You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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• Issued By HSBC Electronic Data Processing (India) Private LTD***
• The information contained in this job description is a true and accurate reflection of the job as specified.