Service Delivery Specialist(Hybrid Work Setup)
4 hours ago
Key Responsibilities:
• Manage stakeholder expectations and ensure top-quality service delivery
• Oversee implementation of IT standards across Infrastructure, Cloud, Network, and Security
• Coordinate with Tech Services teams for seamless service operations
• Monitor performance, SLAs, and daily service quality
• Identify improv
ement opportunities and enhance customer satisfaction
• Support documentation, reporting, and escalation management
• Build capability and development plans for team members
Must-Have Experience:
• 3+ years in Infrastructure solutions (Datacenter, Cloud, Network, Security)
• Expertise in at least one Infrastructure domain
• Team management or coordination in complex environments
• Operations KPI management (Incidents, Backups, RTO/RPO, Utilization, etc.)
• ITIL certified; strong background in ITIL & Service Management
• Project management skills
• Experience in multicultural environments
• Familiarity with Agile, DevOps, or CMMI
Benefits Overview:
• HMO coverage starting Day 1
• Government-mandated benefits
• Yearly incentive leaves
• Accident insurance plan
• 13th month pay
• Quarterly perfect attendance bonus
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