Service Delivery Specialist

Job Title: Service Delivery SpecialistLocation: Alabang, Muntinlupa (Hybrid - 3x per week RTO)Mode of Hiring: Full-time ContractJOB OPPORTUNITY:RESPONSIBILITIES:• Manage and control the expectations of the stakeholders within the region and/or shift managed as it adhere to the to the committed services under the shared service model and its processes.•...

Primary Technical abilities: (Must Have)• Must have experience in Infrastructure solutions: Datacenters, Clouds, Network, Security. (Not accepting less than 3 years)• Depth of experience on at least one of the areas in Infrastructure solution• Experienced in managing or coordinating teams in a complex organization• Experience in Operations KPI –...

Recognized as one of the "Philippines Best Workplaces 2024," Tech One Global Philippines is a haven for diversity and innovation. Here, you can be yourself and unlock your full potential. Our mission? To build a community driven by empathy and a growth mindset, creating groundbreaking solutions for extraordinary results.Why Tech One?Here at Tech One Global...

JOB PURPOSE:Lead and manage the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for global and regional transformation projects, digital transformation and continuous improvement projects.  FINANCE SERVICE DELIVERY MANAGEMENT Oversee...

Gear Inc. is looking for a Project Officer for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives.Key Responsibilities:Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.Use to track project timelines, allocate tasks, monitor progress,...

ResponsibilitiesManage and align stakeholder expectations across regions/shifts, ensuring adherence to shared service commitments and defined SLAs.Monitor and enforce best-practice frameworks for Tech Services and IT Security, including service catalogs and process alignment with customer organizations.Ensure proper implementation of the shared service model...

Key Responsibilities:• Manage stakeholder expectations and ensure top-quality service delivery• Oversee implementation of IT standards across Infrastructure, Cloud, Network, and Security• Coordinate with Tech Services teams for seamless service operations• Monitor performance, SLAs, and daily service quality• Identify improvement opportunities and...

Role DescriptionThis is a full-time, on-site position located in Muntinlupa City for a Service Desk Specialist. The Service Desk Specialist will provide technical support to clients, troubleshoot and resolve technical issues, and ensure consistent and excellent help desk services. Responsibilities include responding to service desk inquiries, identifying and...

New Epta Phippines address: Lot 126-A Magsaysay Road, Brgy. San Antonio, San Pedro Laguna JOB PURPOSE:Lead and manage the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for global and regional transformation projects, digital...

Level 4 is a senior-level position suited for professionals with 2+ years of customer service experience and excellent communication skills. Level 4 specialists handle complex cases, lead process improvements, and may serve as mentors or key points of contact for the team. They work with minimal supervision, manage escalations, and collaborate across...