Member-Client Relations Officer

2 weeks ago

San Juan, National Capital Region, Philippines Asia Now Enterprises, Inc. Full time ₱250,000 - ₱300,000 per year

I. Job Summary

The Member-Client Relations Officer serves as the main liaison between the Cooperative, its member-employees, and client partners. The role ensures harmonious relationships by addressing member concerns, grievances, workplace disputes, and client feedback while upholding cooperative values and labor compliance.

II. Key Duties and Responsibilities

A. Member Relations

● Serve as the primary point of contact for member-employees regarding work-related issues, grievances, and welfare concerns.

● Facilitate orientation, counseling, and mediation for members to ensure fair treatment and adherence to cooperative policies.

● Monitor member satisfaction and morale; recommend programs that promote member welfare and engagement.

● Coordinate with HR and Operations for deployment issues, attendance, or performance concerns.

● Maintain updated records of member concerns, resolutions, and disciplinary actions.

● Assist in implementing cooperative benefits and programs (loans, training, relief assistance, etc.).

B. Client Relations

● Serve as the cooperative's representative in handling client inquiries, concerns, and feedback about member-employees.

● Conduct regular client coordination meetings to strengthen partnerships and address issues proactively.

● Prepare reports on client satisfaction, member performance, and service efficiency. C. Conflict Resolution & Compliance

● Mediate disputes between members and clients in a fair and cooperative-friendly manner.

● Ensure compliance with labor laws, cooperative policies, and client rules and regulations.

● Coordinate with the Cooperative's Grievance Committee or HR Committee on escalated cases.

D. Reporting & Documentation

● Maintain confidentiality and proper documentation of all concerns, reports, and resolutions.

● Submit regular updates to management regarding member relations status, client satisfaction, and recommendations.

● Prepare periodic summary reports for the Board or General Manager.

III. Qualifications

● Bachelor's degree in Human Resource Management, Psychology, Business Administration, or related field.

● At least 1–2 years of experience in employee relations, client servicing, or cooperative operations.

● Strong interpersonal, communication, and conflict resolution skills.

● Knowledge of Labor Code of the Philippines and RA 9520 (Philippine Cooperative Code) is an advantage.

● Must be approachable, empathetic, and able to balance the needs of both members and clients.

● Willing to travel to client sites when needed.

IV. Core Competencies

● Member and Client Focus – Maintains positive working relationships.

● Conflict Management – Handles disputes with fairness and diplomacy.

● Communication Skills – Effectively conveys information both verbally and in writing.

● Integrity and Confidentiality – Maintains trust and discretion in handling sensitive matters.

● Team Collaboration – Works harmoniously with management, committees, and client representatives.

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

  • Flexible schedule
  • Flextime
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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