Operational Excellence Director

3 hours ago

Pasig, National Capital Region, Philippines HLH Consulting Group Full time ₱1,500,000 - ₱3,000,000 per year

Role Description

This is a full-time hybrid role for an Operational Excellence Director in a BPO Healthcare Account, located in Taguig with partial work-from-home flexibility. The role involves overseeing operational improvement initiatives, implementing Lean Six Sigma methodologies to enhance efficiency, and leading process optimization projects. Key responsibilities include monitoring and analyzing performance metrics, managing budgets, and implementing strategies to meet organizational goals. The role also emphasizes team leadership, process innovation, and ensuring exceptional customer service quality.

Qualifications

  • Strong expertise in Operational quality and the ability to develop and optimize processes
  • Proven Analytical Skills to assess performance metrics, identify gaps, and deliver data-driven solutions
  • Team Management experience, including leading and mentoring high-performing teams
  • Proficiency in Budgeting and resource allocation to ensure efficient use of financial and operational resources
  • In-depth understanding of Customer Service standards and strategies to improve client satisfaction
  • Lean Six Sigma certification with experience successfully implementing these methodologies
  • Ability to work in a hybrid work environment, combining in-office and remote collaboration
  • Bachelor's degree required; an advanced degree in Business, Operations, or a related field is preferred

OE Director for a healthcare Account

Not an Operations Director Role - this one focuses with process improvement, Operational excellence and lean sigma expertise

Should have any healthcare account experience

Salary rate is negotiable based on experience

Full Time Permanent

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