Assistant Restaurant Manager

Job Overview

The Assistant Restaurant Manager supports the Restaurant Manager in leading and managing the day-to-day operations of the store. The role ensures efficient operations, outstanding food quality, excellent customer service, and profitable performance across both brands. This position plays a key role in supervising staff, controlling costs, and maintaining brand integrity while promoting teamwork and operational excellence.

Key Responsibilities:1. Store Operations Management

• Oversee the daily operations of both Jollibee and Chowking areas, ensuring smooth coordination between kitchen and service teams.
• Ensure compliance with both brands' QSC standards (Quality, Service, Cleanliness).
• Monitor food preparation, kitchen efficiency, and product presentation per brand recipes and SOPs.
• Supervise front-of-house (service, cashiering, dining) and back-of-house (kitchen, dispatch, storage) operations.
• Ensure proper scheduling, manpower deployment, and shift coverage for both brands.
• Conduct daily sales reconciliation, ensure deposit accuracy, and manage cash controls.
• Monitor inventory for both brands—raw materials, packaging, and supplies—to prevent shortages or overstocking.

2. Customer Service & Brand Experience

• Ensure consistent delivery of service standards.
• Handle customer inquiries, concerns, and feedback with professionalism and empathy.
• Lead by example in providing joyful, fast, and courteous service.
• Ensure dining areas are clean, comfortable, and aligned with both brands' ambiance standards.

3. Sales & Profitability

• Assist in achieving the store's overall sales, profit, and cost control targets.
• Analyze dual-brand sales performance and identify growth opportunities.
• Support implementation of Jollibee and Chowking marketing programs and local store promotions.
• Control food, paper, and labor costs while maintaining product quality and service levels.

4. People Management

• Supervise and coach service crew, kitchen personnel, and team leaders across both brands.
• Assist in recruitment, onboarding, and training of new employees.
• Ensure staff compliance with grooming, attendance, and performance standards.
• Build team motivation through recognition and adherence to JFC's values of excellence, teamwork, humility, and spirit of family and fun.

5. Compliance, Safety & Sanitation

• Enforce compliance with food safety, sanitation, and hygiene standards (HACCP, DOH, and LGU regulations).
• Conduct daily store walk-throughs and spot checks in both kitchen and dining areas.
• Ensure all equipment is clean, functional, and well-maintained.
• Monitor adherence to company policies, labor laws, and occupational health and safety protocols.

6. Reporting and Coordination

• Prepare daily sales and cost reports for both brands.
• Submit periodic performance, audit, and incident reports to the Restaurant Manager.
• Coordinate with Supply Chain, HR, and Finance teams regarding store needs and performance updates.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 2–3 years of experience in restaurant or QSR operations, preferably in a multi-brand or high-volume store.
• Strong leadership, interpersonal, and problem-solving skills.
• Solid knowledge of food service operations, cash handling, and inventory management.
• Proficiency in POS systems and MS Office applications.
• Willing to work on shifts, weekends, and holidays.

Key Performance Indicators (KPIs):

• Sales and profitability targets (per brand and combined).
• Customer satisfaction and service time performance.
• Product quality and sanitation audit results.
• Food, paper, and labor cost variances.
• Employee productivity, attendance, and retention.

Core Competencies:

• Leadership and Team Development
• Customer Focus and Service Orientation
• Operational Excellence and Cost Control
• Cross-Brand Coordination and Flexibility
• Integrity and Accountability

Working Conditions:

• Shift-based schedule (including weekends and holidays).
• Fast-paced restaurant environment requiring on-floor supervision.
• Occasional extended hours during peak seasons or special promotions.

Job Types: Full-time, Permanent

Pay: Php17, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person